People Are the Most Important System Component!
Let's talk about people. In every organization, and in nearly all systems and processes, people are the most important and most expensive component. The best organizations invariably have the best people at all levels. High-performance companies are experts at hiring, developing, and motivating their people. Their human resource systems shine!
People play a vital role in most business systems and processes. Knowledge, skills and attitudes often determine the quality and quantity of system output. Just as a stereo needs the right component parts, high-performance business systems require the right fit of people to jobs.
Jim Collins, in his book Good to Great, said, "Those who build great companies understand that the ultimate throttle on growth for any great company is not markets, or technology, or competition, or products. It is one thing above all others: the ability to get and keep enough of the right people. GET THE RIGHT PEOPLE ON THE BUS FIRST, AND THE WRONG PEOPLE OFF THE BUS. . . ."
Remember: The cost of worker turnover and poor performance is always more than the cost of an effective hiring system.
Put the Right People Into Remarkable Systems
Systems leverage ordinary people to produce extraordinary results. They also reduce the company's dependency on people that come and go—especially the superstars. A systemized work environment increases job satisfaction and boosts productivity. People stay longer and become more valuable to the organization. If you are not satisfied with worker performance, elevate your business systems and watch your people bloom.
Your people are deeply influenced by the work environment you provide. Weaker people can become highly productive while stronger people can lose their edge, depending on your company culture. The magic really begins to happen when the right people come together with remarkable systems to create a culture of discipline, enthusiasm and high-performance results.
Jim Collins also said, “A culture of discipline involves a duality. On the one hand it requires people who adhere to a consistent system; yet, on the other hand, it gives people the freedom and responsibility within the framework of that system” (Good to Great).
Turn Business Systems Into Games and Keep Score
The combination of good people and good systems produce great companies. To get top results, turn your systems into meaningful games. Create fun or competition. Keep score. Give feedback and praise. Celebrate victories. Reward outstanding performance. People work harder at play than they work at work! When you promote fun, your employees will have more energy, self-esteem, enthusiasm and team spirit. This translates to increased creativity, productivity and superior customer service.
In my Box Theory™ eCourse, I talk about the time-tested principles for creating a work environment that keeps workers happy, productive and focused on achieving results. I touch on training and development, ownership and accountability, teamwork, goals and performance standards, measurement and feedback, reporting and evaluation, recognition and rewards, and appropriate compensation. You'll learn how inspired and motivated workers enable well-designed systems to hum along, making you money!
My eCourse comes with a 30-day money back guarantee—no risk—so please give it a try! Buying this course will be one of the best business decisions you have ever made! You can get it at www.boxtheorygold.com/business-course.
Tomorrow we will discuss the one thing that customers expect above all others. If you fail at this, wave goodbye as they head-off to your competition.
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