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Michael Gerber, "E-Myth"

Michael Gerber

"Organize around business functions, not people. Build systems within each business function. Let systems run the business and people run the systems. People come and go but the systems remain constant."

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W. Edwards Deming, Total Quality Management

W. Edwards Deming

"If you can't describe what you are doing as a process, you don't know what you're doing. . . . 94% of all failure is a result of the system, not people."

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10 Ways Business Systems "Directly" Increase Profit!

Many small businesses have C-grade systems—rudimentary, seat-of-the-pants, and constantly changing as people come and go. A few business owners, however, catch the vision and create A-grade systems that bring about a results-driven culture, delighted customers, and increased profit margins. Which describes you?

I wouldn't be such a fanatic about the importance of effective business systems if there wasn't such a whopping big payoff—a real take-it-to-the-bank difference. Make no mistake; good systems increase business profit, stakeholder dividends, and personal take-home pay!

Money Bags


Systems Increase Sales and Lower Costs

Below is a list of ten ways that business systems provide a direct and measurable return on the investment of your time, effort, and financial resources.

  1. Effective systems generate more sales leads and a higher percentage of conversions (higher sales reduce time to reach the monthly break-even point, and thereby increase profit).
  2. Good systems elevate customer satisfaction and loyalty (happy customers buy more products).
  3. Effective systems reduce employee mistakes, defects, wasted time and rework (high quality lowers cost of materials and labor).
  4. Well-designed systems increase efficiency, productivity and throughput of goods and services to customers (speedy processes lower cost).
  5. High-quality systems minimize customer returns (less shipping, accounting, and recycling costs).
  6. Fast systems shorten delivery/lead time (customers choose you over the competition).
  7. Effective systems accelerate the turnover of inventory and accounts receivable (lower stock levels, faster collections, and accelerated cash flow decrease cost).
  8. Good systems reduce the number of employees required to get the work done (fewer employees reduce labor cost).
  9. Systems enable people to perform above their pay grade (less expensive people can perform higher-level tasks, also lowering labor cost).
  10. Effective systems require less supervision and management oversight (fewer managers mean lower administrative cost).

Don't Be a Skeptic!

It makes good financial sense to learn the art and science of developing effective business systems and processes; it is the only way to build a lasting organization. The alternative—half-baked systems—will eventually land you on a scrap heap with the other 85% of small businesses that failed to execute.

So don't wait another day! Pick the system that is giving you the most pain and turn it into a system that shines—a system that pleases customers and earns you money!

Related Article:
10 Ways Business Systems "Indirectly" Increase Profit.


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