8 Characteristics of Good Business Systems!
How do you know when you have good business systems such as lead generation, customer care, hiring, order fulfillment, and many others unique to your organization?
Well, the best answer to that question is whether your systems are hitting the mark, whether they're getting the intended results. Stakeholders, customers, and employees are also feeling pretty good about your operation. And, you don’t kick the dog when you go home at night. But let’s be a little more specific.
Hitting the Target
Do your systems include these eight characteristics?
- The system is designed with the customer in mind. (Does this system help turn your customers into delighted fans?)
- The system represents your best-known way of doing something. (Be honest. Is this the best you can do, or could you make the process better?)
- The system has one primary purpose. (What is the single objective of this business system, and does it help you accomplish your company objectives?)
- The system has an owner. (Who is accountable for, and reports on system results?)
- The system is simple, documented, understood by workers, and repeatable. (Is your system in writing? Are your people well trained to operate it?)
- The system has performance standards and results are measured. (Improvement requires measurement. Are you "managing by the numbers"?)
- Workers get ongoing feedback about system performance and are recognized for good results. (The more frequently people get feedback, the better they perform. Do you celebrate victories?)
- There is a sufficient focus on system details to eliminate most bottlenecks, inefficiencies, waste, and rework. (Every process has waste. Have you reduced it to a minimum?)
Never Stop Improving
Your Small businesses can become a great business if you have a never-ending desire to improve. Do you have the will, the pig-headed determination to create business systems with the above characteristics? To excel in your chosen field?
You’ll know you have arrived after you go on a month-long vacation and find the business running smoothly when you return? That's the goal!
Polish one or two systems at a time. Before you know it, your whole business will shine.
Wishing You Prosperous Times,
Ron
P.S. - I am very grateful for those of you who have taken their system development to the next level with my Box TheoryTM eCourse, Software, and workshop outline. I have really enjoyed working with some of you and I hope to get to know others in the future.
Related Article:
Six Qualities of Highly-Effective Business Systems!