Module 5: Lead Boldly
Creating a remarkable organization depends on the bold leadership of business owners and inspired managers; hopefully all are Systems Thinkers. This module will present some final principles to help you lead the way to creating a smooth-running and profitable enterprise—a business that you can one day have someone run for you, replicate in other markets, or sell for top dollar.
The following topics are covered:
- System Deployment
- Business Improvement Workshop
- Culturre of Excellence
- Final Word
- Other: Business Owners and Managers
- Other: Specific Business Systems
The occupation of “business owner” might more correctly be described as “business engineer”—one who plans, constructs, or shrewdly manages an enterprise" (Online Dictionary).
Your primary engineering responsibility is to oversee the creation of effective business systems and processess that work in harmony to achieve customer loyalty, profitability and growth. I call this most important engineering feat, the Master Skill.
Some company owners like to roll up their sleeves and delve into the details of their business systems. However, many are very busy or not wired to perform this mission-critical task. They need help, and that’s OK.
Even though you may delegate system-development work to others, you still play a vital role in creating a culture of excellence. Your constant commitment to the following six areas is essential to success:
- Become a Systems Thinker and raise your business I.Q. by 80 points—overnight! (Lead by example.)
- Provide oversight to the system-development activities going on within your company. (Be the visionary and driving force.)
- Frequently monitor the results of your core systems and processes and seek continuous improvement. (Know the key numbers that drive your business outcomes.)
- Participate in company or team business-improvement meetings. (Teach, offer insights, and develop employees into enthusiastic Systems Thinkers.)
- Provide employees the means for implementing new and better business systems. (Approve projects and allocate company resources to get the work done.)
- Become a champion of business-improvement by offering constant encouragement and celebrating accomplishments. (Become your organization’s most enthusiastic cheerleader.)
As a business owner, you have many demands for your time and attention. You can be most effective by being at the crossroads of important business activities. No responsibility is more important than your role as “chief business engineer.”
Now go put on your hard hat and get those systems humming!
It all begins In The Zone (pdf)! (similar to eCourse chapter, "Getting Started - Start with Yourself")
Ten Qualities of Exceptional Business Leaders
Ten Qualities of Exceptional Business Leaders (Part 2)
What is a Process Improvement Manager and Why You Need One
Business Leadership: Six Ways to Increase Worker Desire and Capability
5 Ideas to Jump-Start Your Business System Development!