Box Theory Business Systems Academy.

Module 2: Your Organization Blueprint

Voice of the Customer

Complete this lesson within your software. Go to: Main Menu-Organization Blueprint>Voice of the Customer. Refer to the Toolbar Buttons at the bottom of the Task Window.

  • Purpose: Define your primary and secondary customers.
  • Principles Button: Read “Voice of the Customer – What do your customers expect from you?” (11 min)
  • Examples Button: View an example of a completed Action Plan.
  • Worksheet Button: List the demographics for your ideal/target customer.
  • Action Plan Button: Write your customer profile and expectations.
  • Enrichment: