Business Systems and Processes.

The Systems Thinker Blog

8 Characteristics of Good Business Systems!

How do you know when you have good business systems such as lead generation, customer care, hiring, order fulfillment, and many others unique to your organization?

Well, the best answer to that question is whether your business systems are hitting their mark, whether they’re getting the intended results. Stakeholders, customers, and employees are also feeling pretty good about your operation. And, you don’t kick the dog when you go home at night. But let’s be a little more specific.

Good Business Systems Hit the Mark

Hitting the Target

Does your business system or process include the following eight characteristics?

  1. The system is designed with the customer in mind. (Does this system help turn your customers into loyal fans?)
  2. The system represents your best-known way of doing something. (Be honest. Is this the best you can do, or could you make the process better?)
  3. The system has one primary purpose. (What is the single objective of this business system, and does it help you accomplish your company objectives?)
  4. The system has an owner. (Who is accountable for, and reports on system results?)
  5. The system is as simple as possible, documented, understood by workers, and repeatable. (Is your system in writing? Are your people motivated and capable?)
  6. The system has performance standards, and results are measured. (Improvement requires measurement. Are you “managing by the numbers”?)
  7. Workers get ongoing feedback about system performance and are recognized for good results. (The more frequently people get feedback, the better they perform. Do you celebrate victories?)
  8. There is a sufficient focus on system details to eliminate most bottlenecks, inefficiencies, waste, and rework. (Every process has waste. Have you reduced it to a minimum?)

Never Stop Improving

Your small business can become a great business if you have a never-ending desire to improve. Do you have the will, the pig-headed determination to create business systems and processes with the characteristics described above?

You’ll know you have arrived after you go on a month-long vacation and find the business running smoothly when you return? Now, that’s a goal worth working towards! Wouldn’t you agree?

Polish one or two systems at a time. Before you know it, your whole business will shine. And keep in mind, Box Theory™ Software will enable you to create exceptional business systems and processes with all eight of the essential characteristics—AND IN HALF THE TIME. Let’s get going!

*****Special Alert: My Retirement is Your Gain*****

To give back to the entrepreneurial community, I HAVE DECIDED TO GIVE AWAY MY VALUABLE SYSTEMS-BUILDING SOFTWARE, ecOURSE, AND OTHER INFORMATION ABSOLUTELY FREE. By filling out the form on this page, you will go directly to a download page. This is not hype. There is no catch. You will receive a software product and a “college equivalent” eCourse on how to develop effective business systems and processes. Customers have been paying for this software and eCourse for fourteen years (see What Cutomers Are Saying).

I will show you how to eliminate business frustrations and make more money by creating remarkable systems and processes that boost customer loyalty, profitability and growth. The application of these strategies has proven to be of great worth for owners of many small and mid-size businesses. Put me to the test!

You will learn the following, and much more:

  • How to become a Systems Thinker and raise your business I.Q. by 80 points—OVERNIGHT.
  • What six elements are found in every great business system.
  • How you can remove waste and inefficiency, and build a results-driven organization.
  • Why good systems and processes are the essential ingredient to start, grow, fix or franchise (replicate) your business.

You have nothing to lose and everything to gain. I will not be trying to sell you because you are getting everything for FREE, much more than I have described here. I won’t be contacting you; however, you can contact me for help with the software or your business at any time. Please browse around my website. If you have any questions, email me, Ron Carroll, at

I hope you enjoy and benefit from this FREE offer. It was a labor of love for me to develop. Becoming a Systems Thinker and using the Box Theory™ methodology will be one of the best decisions you have ever made.

I’ll be cheering you on from my quiet fishing hole in the mountains of Utah.

I want to learn how to create remarkable business systems …

Just Retired
Gone Fishing
Your Lucky Day

It's time for me to focus on other things. Many hours and dollars have gone into my software and written materials over the last fourteen years. Now it's time to give back. This is not a gimmick. There is nothing to buy. I give it all to you for free. If you use the software and apply the principles, you can create a remarkable company. See Below. Have fun!

Turn Your Business Into Money-Making Systems!

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Welcome to the #1 website for helping owners of small to midsize businesses create customer-pleasing, waste-removing, profit-boosting business systems and processes.

Michael Gerber, "E-Myth"

Michael Gerber

"Organize around business functions, not people. Build systems within each business function. Let systems run the business and people run the systems. People come and go but the systems remain constant."

W. Edwards Deming, Total Quality Management

W. Edwards Deming

"If you can't describe what you are doing as a process, you don't know what you're doing. . . . 94% of all failure is a result of the system, not people."