Business Systems and Processes.

The Systems Thinker Blog

System Quality is Job 1!

Mini-Course Day 7: “Fast Start to Systems Thinking”

You have designed a business system, acquired all the components, and implemented it into your operations. Now you are interested in the quality of the product or service that your system produces.

The output of a process may move to the end-user or consumer, or to the next step in a workshop or office production-path. In either case, the receiving party is the “customer,” and your system output must meet their specifications and expectations.

The customer’s idea of quality may take different forms. For example, does the product or service meet their technical specifications? Is the workmanship acceptable? Does the product function as promised? Was it delivered on time? Did the customer have a good buying experience? In short, does the product or service meet or exceed customer expectations in every way?

Any quality considerations that are critical to the customer must be critical to you, or the customer will take their business elsewhere.

What are the Quality Standards for Your Business Systems?

More specifically, quality refers to the “yield” of any business system or process—how many times the output meets the quality standards, or conversely, how many people or system mistakes cause rejects, waste, and rework.

Since the products and services produced by business systems aren’t “perfect,” certain tolerances are acceptable to the customer and fall within standards. For example, a local furniture company tells the customer they will deliver between 8:00 a.m. and 10:00 a.m. Anywhere in that range is a success. Delivery outside the promised time is a failure to meet the standard. System results are either acceptable, or not, and quality is usually easy to measure.

As I mentioned earlier, business systems with high quality or high yield have lower costs. Everything you do to improve your business systems and processes comes down to removing defects and delays—the waste of the business that drives away customers and steals profit.

“The most dangerous kind of waste is the waste we do not recognize” (Shigeo Shingo, industrial engineer).

A typical small business like yours produces about 3% waste in its business processes. At first, this may seem reasonable. However, this level of waste—much of which goes undetected—is what prevents many small-business owners from achieving healthy profit margins.

For example, a business has annual sales of one million dollars. Three percent (3%) of sales are attributed to the waste of time and materials throughout all the business operations. This loss of $30,000 comes directly off the bottom line! If the business in this example is striving for an 8% profit margin, or $80,000, the 3% waste amounts to nearly 40% of the profit. In other words, $30,000 of the possible $80,000 profit is lost. A seemingly small waste-factor of 3% robs the business of a large portion of its profits. Many small businesses have much more than 3% waste, and this is a major reason for failure.

Small-business processes—in the workshop, the store, the office, or the factory—with a 99% yield, or 1% waste, are not only achievable but also essential in a competitive marketplace.

Continually Seek Quality Improvement

There are many opportunities to improve quality in your business—defects and delays are everywhere. However, it would be a daunting task to correct every mistake in every business process. In fact, no one has ever done it. Nevertheless, it is essential that you improve process-quality wherever it adversely affects customer satisfaction, profitability, or growth.

Stunning improvements can be made in a short period of time!

The Box Theory™ Way incorporates a powerful method called “Six Sigma” for identifying quality problems and achieving high-performance results—defects of less than 1%.

Begin building your bottom line today by minimizing waste and maximizing the yield of your core business systems and processes. Learn how to get your waste to under 1% with the Box Theory™eCourse, and then do it using the Six Sigma and other quality-control tools in Box Theory™ Gold software.

The time is right, and the price is right (NOW FREE)! One idea from the Box Theory™ Business Systems Academy can quickly put more money in your pocket. Dramatic financial results are common!

Tomorrow we will discuss another characteristic of high-performance systems. Like a diamond, this powerful principle has many faces, and you will find it to be of great worth!

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Mini-Course, “Fast-Start to Systems Thinking”

*****Special Alert: My Retirement is Your Gain*****

To give back to the entrepreneurial community, I HAVE DECIDED TO GIVE AWAY MY VALUABLE SYSTEMS-BUILDING SOFTWARE, ecOURSE, AND OTHER INFORMATION ABSOLUTELY FREE. By filling out the form on this page, you will go directly to a download page. This is not hype. There is no catch. You will receive a software product and a “college equivalent” eCourse on how to develop effective business systems and processes. Customers have been paying for this software and eCourse for fourteen years (see What Cutomers Are Saying).

I will show you how to eliminate business frustrations and make more money by creating remarkable systems and processes that boost customer loyalty, profitability and growth. The application of these strategies has proven to be of great worth for owners of many small and mid-size businesses. Put me to the test!

You will learn the following, and much more:

  • How to become a Systems Thinker and raise your business I.Q. by 80 points—OVERNIGHT.
  • What six elements are found in every great business system.
  • How you can remove waste and inefficiency, and build a results-driven organization.
  • Why good systems and processes are the essential ingredient to start, grow, fix or franchise (replicate) your business.

You have nothing to lose and everything to gain. I will not be trying to sell you because you are getting everything for FREE, much more than I have described here. I won’t be contacting you; however, you can contact me for help with the software or your business at any time. Please browse around my website. If you have any questions, email me, Ron Carroll, at

I hope you enjoy and benefit from this FREE offer. It was a labor of love for me to develop. Becoming a Systems Thinker and using the Box Theory™ methodology will be one of the best decisions you have ever made.

I’ll be cheering you on from my quiet fishing hole in the mountains of Utah.

I want to learn how to create remarkable business systems …

Just Retired
Gone Fishing
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It's time for me to focus on other things. Many hours and dollars have gone into my software and written materials over the last fourteen years. Now it's time to give back. This is not a gimmick. There is nothing to buy. I give it all to you for free. If you use the software and apply the principles, you can create a remarkable company. See Below. Have fun!

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Welcome to the #1 website for helping owners of small to midsize businesses create customer-pleasing, waste-removing, profit-boosting business systems and processes.

Michael Gerber, "E-Myth"

Michael Gerber

"Organize around business functions, not people. Build systems within each business function. Let systems run the business and people run the systems. People come and go but the systems remain constant."

W. Edwards Deming, Total Quality Management

W. Edwards Deming

"If you can't describe what you are doing as a process, you don't know what you're doing. . . . 94% of all failure is a result of the system, not people."