Business Systems and Processes.

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Achieve Continuous Improvement of Your Business Systems!

When I was a young man participating in industry trade shows around the country, I noticed many Japanese people in attendance. Someone told me that while the American culture is highly innovative, the Japanese culture is excellent at efficiency and execution. They came to this country to get ideas and then produce similar products with higher quality and lower cost.

Later, I discovered that an American quality and productivity pioneer, W. Edwards Deming, showed the Japanese how to improve their quality and efficiency in a systematic way. To this day, Systems Thinking permeates the Japanese business culture and they have created many outstanding companies based on this discipline.

Kaizen – Continuous Improvement

Deming taught the Japanese a logical approach to problem-solving, later called the Deming Cycle or Plan-Do-Check-Act, a foundation for continuous improvement.

The Japanese term for “continuous improvement” is kaizen—making incremental improvements to eliminate the waste of a process that adds cost without adding value.

Kaizen - Good Change

Kaizen teaches individual skills for working effectively in small groups, solving problems, documenting and improving processes, collecting and analyzing data, and self-managing within peer groups. . . . Kaizen is a total philosophy that strives for perfection. . .” (Jeffrey Liker, The Toyota Way, 24).

Japanese Terms

Below are other Japanese terms used in process improvement and adopted by some American companies.

  • Sensei: an expert; a teacher who has mastered the subject
  • Kaizen: continuous improvement
  • Nemawashi: decide slowly, implement rapidly
  • Hansei: reflection (thinking)
  • Hoshin Kanri: quality planning
  • Genchi genbutsu: personal involvement-go to the place to see what’s going on
  • Jidoka: built-in quality
  • Muda: waste
  • Mura: unevenness of workflow
  • Muri: overburdening people
  • Heijunka: leveling the workload
  • Poka-Yoke: to avoid inadvertent errors, mistake proofing
  • Takt Time: the time required to complete one job at the pace of customer demand

When you implement Systems Thinking, your world changes. Your business runs better. Your customers are happier, and YOU make more money.

We first taught the Japanese; then they taught us. Kaizen is now a fundamental principle and strategy in American business. It should be in every country and in businesses of all sizes and types. Most importantly, it should be a fundamental strategy in YOUR business.

Related Articles:
Mistake Proof Your Business Systems!
Kaizen: Ten Ways to Achieve Continuous Improvement!

*****Special Alert: My Retirement is Your Gain*****

To give back to the entrepreneurial community, I HAVE DECIDED TO GIVE AWAY MY VALUABLE SYSTEMS-BUILDING SOFTWARE, ecOURSE, AND OTHER INFORMATION ABSOLUTELY FREE. By filling out the form on this page, you will go directly to a download page. This is not hype. There is no catch. You will receive a software product and a “college equivalent” eCourse on how to develop effective business systems and processes. Customers have been paying for this software and eCourse for fourteen years (see What Cutomers Are Saying).

I will show you how to eliminate business frustrations and make more money by creating remarkable systems and processes that boost customer loyalty, profitability and growth. The application of these strategies has proven to be of great worth for owners of many small and mid-size businesses. Put me to the test!

You will learn the following, and much more:

  • How to become a Systems Thinker and raise your business I.Q. by 80 points—OVERNIGHT.
  • What six elements are found in every great business system.
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  • Why good systems and processes are the essential ingredient to start, grow, fix or franchise (replicate) your business.

You have nothing to lose and everything to gain. I will not be trying to sell you because you are getting everything for FREE, much more than I have described here. I won’t be contacting you; however, you can contact me for help with the software or your business at any time. Please browse around my website. If you have any questions, email me, Ron Carroll, at

I hope you enjoy and benefit from this FREE offer. It was a labor of love for me to develop. Becoming a Systems Thinker and using the Box Theory™ methodology will be one of the best decisions you have ever made.

I’ll be cheering you on from my quiet fishing hole in the mountains of Utah.

I want to learn how to create remarkable business systems …

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It's time for me to focus on other things. Many hours and dollars have gone into my software and written materials over the last fourteen years. Now it's time to give back. This is not a gimmick. There is nothing to buy. I give it all to you for free. If you use the software and apply the principles, you can create a remarkable company. See Below. Have fun!

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Michael Gerber, "E-Myth"

Michael Gerber

"Organize around business functions, not people. Build systems within each business function. Let systems run the business and people run the systems. People come and go but the systems remain constant."

W. Edwards Deming, Total Quality Management

W. Edwards Deming

"If you can't describe what you are doing as a process, you don't know what you're doing. . . . 94% of all failure is a result of the system, not people."