Business Systems and Processes.

The Systems Thinker Blog

Are You Smarter Than Your Business Systems?

We can all learn a lesson from the British Petroleum (BP) oil disaster that occurred in 2005. A news report said that alarms on the oil rig sounded a warning of the buildup of combustible gasses. A manager thought something was wrong with the warning system and shut down the alarm. He didn’t want the loud noise to wake sleeping workers. When the rig exploded, everyone was unprepared and fifteen lives were lost.

Oil Rix Explosion

Business systems are created, in large part, to avoid big problems. Policies, procedures, checklists, and so forth are designed to prevent bad things from happening.

However, business owners and managers sometimes use their authority to override or circumvent an established system, as was the case with BP. Many tragic and costly events in our world can be traced to a system failure of some kind, often caused by people who mean well.

On a smaller scale, the same thing can happen to your business!

Stick with the System!

In one company I worked with, an office manager was frustrated because the business owner routinely asked her to break company rules or shortcut their time-honored systems and processes.

I hate to admit it, but I once overrode a system policy by allowing a personal friend to place an order without going through the normal credit approval. It cost my company $25,000 when he couldn’t pay. I hate it when that happens!

When people are rushed to get things done, they sometimes skip important steps within a business process. Recently, I learned of a hurried accountant that skipped a final checklist procedure before mailing paychecks to employees in a distant city. He saved five minutes. However, a little mistake he could have avoided using the checklist caused a group of checks to be inaccurate. Re-doing and re-mailing the checks had a cost, but nothing compared to the angry employees who got their corrected checks two days late.

On a happier note, a business owner’s son came home from military service and went to work for his father. The son let the HR department know that he expected immediate benefits even though the company policy required a three-month waiting period. This dilemma of the owner/father created a buzz around the office. What would Daddy do? He stuck to the system policy and told his son that he would need to wait the three months. Good for him!

Everyone is Watching!

Once you create a business system or process (with accompanying policies), it pays to follow it precisely until it is improved. If you are the owner, all eyes are on you to see if you lead by example. If you do, you will earn the trust and respect of your people.

However, sometimes you do have to make a judgment call when it comes to breaking rules. We don’t live in a perfect world. But remember, good business systems are often called “best practices” for a reason. Consistency translates to happy customers, productive employees, reduced waste, and a better all-around company.

*****Special Alert: My Retirement is Your Gain*****

To give back to the entrepreneurial community, I HAVE DECIDED TO GIVE AWAY MY VALUABLE SYSTEMS-BUILDING SOFTWARE, ecOURSE, AND OTHER INFORMATION ABSOLUTELY FREE. By filling out the form on this page, you will go directly to a download page. This is not hype. There is no catch. You will receive a software product and a “college equivalent” eCourse on how to develop effective business systems and processes. Customers have been paying for this software and eCourse for fourteen years (see What Cutomers Are Saying).

I will show you how to eliminate business frustrations and make more money by creating remarkable systems and processes that boost customer loyalty, profitability and growth. The application of these strategies has proven to be of great worth for owners of many small and mid-size businesses. Put me to the test!

You will learn the following, and much more:

  • How to become a Systems Thinker and raise your business I.Q. by 80 points—OVERNIGHT.
  • What six elements are found in every great business system.
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  • Why good systems and processes are the essential ingredient to start, grow, fix or franchise (replicate) your business.

You have nothing to lose and everything to gain. I will not be trying to sell you because you are getting everything for FREE, much more than I have described here. I won’t be contacting you; however, you can contact me for help with the software or your business at any time. Please browse around my website. If you have any questions, email me, Ron Carroll, at

I hope you enjoy and benefit from this FREE offer. It was a labor of love for me to develop. Becoming a Systems Thinker and using the Box Theory™ methodology will be one of the best decisions you have ever made.

I’ll be cheering you on from my quiet fishing hole in the mountains of Utah.

I want to learn how to create remarkable business systems …

Just Retired
Gone Fishing
Your Lucky Day

It's time for me to focus on other things. Many hours and dollars have gone into my software and written materials over the last fourteen years. Now it's time to give back. This is not a gimmick. There is nothing to buy. I give it all to you for free. If you use the software and apply the principles, you can create a remarkable company. See Below. Have fun!

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Michael Gerber, "E-Myth"

Michael Gerber

"Organize around business functions, not people. Build systems within each business function. Let systems run the business and people run the systems. People come and go but the systems remain constant."

W. Edwards Deming, Total Quality Management

W. Edwards Deming

"If you can't describe what you are doing as a process, you don't know what you're doing. . . . 94% of all failure is a result of the system, not people."