Mini-Course Day 3: "Fast Start to Systems Thinking"
Many business experts will tell you that innovation is at the heart of every exceptional business. What is innovation? It can be a new invention, technology, process, or business concept. However, most of the time, it is a significant variation or improvement to something that already exists. It is the skill of developing the new "best solution"—from the customer's point of view.
|“A business has two purposes: marketing and innovation” (Peter Drucker, business authority).
Innovate Your Systems and Processes
Your entire business is your product; it consists of a network of interrelated and interdependent systems and processes. Continual innovation at the system level is the key to your success. You don't have to come up with a new technology, but you may come up with a customer-care system that blows your competition away.
FedEx was the first to develop a remarkable system for delivering packages overnight. COSTCO created a compelling customer-service system that allows people to return merchandise for any reason. McDonald's developed a system for producing the same fast-food menu anywhere in the world by entry-level workers. All three took something ordinary and made it into something extraordinary by innovating remarkable business systems and processes. They differentiated themselves, and so can you!
In a two-hour documentary called "The Rise of Walmart," a regional manager said, "We get up every morning running scared, trying to figure out ways we can improve." Most of Walmart's improvements come in taking cost out of the business. Unrelenting focus on improvement is what has made Walmart one of the great American success stories.
|"Four goals of improvement: 1) make things easier 2) better 3) faster and 4) cheaper” (Shigeo Shingo, industrial engineer).|
Continuous System Improvement Drives Success
Simply put, when you get up every morning—when you are working on the business—engage your mind in ways to improve your organization. Let a philosophy of "continuous improvement" infuse your business culture, driving people and operations to better performance.
Continuous and unrelenting focus on improving business systems and processes is the only way to develop excellence in people, products, and organizations, AND the only way to increase customer loyalty, profitability, and growth. To have a results-driven culture requires "pig-headed" determination and discipline to make each day better than the day before.
Improvement will follow your discovery and application of the laws, principles, and best-practices that govern the results of your business operations. You can learn these laws and principles in my eCourse, "Box Theory™: Double Your Profit with High-Performance Systems and Processes."
However, that's only the beginning. You can also apply the laws and principles using our powerful software tool, Box Theory™ Gold. This amazing product will guide your system-building activity so that you do it right—AND IN HALF THE TIME! I invite you to check out this one-of-a-kind software program today. (Go to Software Now)
When you roll up your sleeves and go to work, you'll discover there are only two ways to improve anything. Tomorrow we will talk about the first of those ways.
Return To Table of Contents
Mini-Course, "Fast-Start to Systems Thinking"