The Systems Thinker Blog

Business Processes Determine Culture, Culture Determines Success!

Posted byRon Carroll

"Culture is the greatest determinant of success in an organization!"

Randy Pentington, author of Results Rule! Build a Culture That Blows the Competition Away, put it this way:

"An organization's purpose and goals set the direction. Measures focus the energy on the outcomes. Processes create habits, and habits drive the culture. You can teach skills and concepts. You can even create momentum (and a few smiles) through inspiration. But investing in skills and inspiration is a waste of money if there are not processes to reinforce your purpose and principles. The creation and continuous refinement of work processes is a mandatory practice in the Results Rule! organization, regardless of the industry" (Results Rule!, 111).

Culture vs Strategy - Drucker

Discover the Magic

People are deeply influenced by their work environment. Weaker people can become highly productive and stronger people can lose their edge, depending on your company culture. The magic really begins to happen when the right people come together with remarkable business systems and processes to create a culture of enthusiasm, discipline, and excellence.

In a workshop I taught, a participant was a little upset that I was placing so much emphasis on systems and processes. It seemed to him that I was de-emphasizing people and characterizing them as plug-and-play robots.

OK, I do get a little excited about business systems, but I always say that people are the most important component of nearly all business systems or processes.

I think Jim Collins, author of Good to Great, sums it up best:

"A culture of discipline involves a duality. On the one hand it requires people who adhere to a consistent system; yet, on the other hand, it gives people the freedom and responsibility within the framework of that system."

Processes Shape Culture

Every business has a culture of some kind. (There are many books about this topic.) But you can't change your culture any more than you can change your brand just by talking about it, or even promoting it. You have to make systemic changes within your organization that transform the way people think and behave. And it’s not as difficult as it may sound.

Let me paraphrase the counsel of Randy Pennington. If you want to have a culture of discipline, where "results rule," you have to begin by creating measurable processes. Processes create habits, and habits drive culture. It is profoundly simple!

A culture of excellence begins with a single step—a single outstanding business system! Get going today, and let me know if I can help.


*****Special Alert: My Retirement is Your Gain*****

To give back to the entrepreneurial community, I HAVE DECIDED TO GIVE AWAY MY VALUABLE SYSTEMS-BUILDING SOFTWARE, ecOURSE, AND OTHER INFORMATION ABSOLUTELY FREE. By filling out the form on this page, you will go directly to a download page. This is not hype. There is no catch. You will receive a software product and a "college equivalent" eCourse on how to develop effective business systems and processes. Customers have been paying for this software and eCourse for fourteen years (see What Cutomers Are Saying).

I will show you how to eliminate business frustrations and make more money by creating remarkable systems and processes that boost customer loyalty, profitability and growth. The application of these strategies has proven to be of great worth for owners of many small and mid-size businesses. Put me to the test!

You will learn the following, and much more:

  • How to become a Systems Thinker and raise your business I.Q. by 80 points—OVERNIGHT.
  • What six elements are found in every great business system.
  • How you can remove waste and inefficiency, and build a results-driven organization.
  • Why good systems and processes are the essential ingredient to start, grow, fix or franchise (replicate) your business.

You have nothing to lose and everything to gain. I will not be trying to sell you because you are getting everything for FREE, much more than I have described here. I won't be contacting you; however, you can contact me for help with the software or your business at any time. Please browse around my website. If you have any questions, email me, Ron Carroll, at

I hope you enjoy and benefit from this FREE offer. It was a labor of love for me to develop. Becoming a Systems Thinker and using the Box Theory™ methodology will be one of the best decisions you have ever made.

I'll be cheering you on from my quiet fishing hole in the mountains of Utah.

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Tags: Business Systems, Culture