Business Systems and Processes.

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Bottlenecks in Your Business Systems are Sucking Profit!

I’m late! I’m late! My foot is leaning hard on the gas pedal as I haul down the freeway five-miles-per-hour over the speed limit (OK, maybe ten). If everything goes well, I will hit the green lights in town and arrive just in time for my appointment…. Oh no, a flashing light! Traffic is slowing. I can see the lanes merging ahead.  I’m dead!

Traffic System Bottleneck

I just encountered a traffic bottleneck that has slowed me to a crawl.

If a warning light flashed at every point in your business where things were slowed down, or waiting to be worked on, you might be surprised by the number of bottlenecks in your operation. From an overflowing in-basket, to a stalled pallet of work-in-process, to a database of sales leads waiting for a follow-up, you could have profit-killing bottlenecks lurking everywhere (see Theory of Constraints).

What is a Bottleneck?

Let’s take a closer look at this system “bad boy.”

A bottleneck is any step within a business process whose capacity is equal to or less than the demand placed upon it; it’s not keeping up.

Bottlenecks are constraints that limit a system’s output. They can be physical or non-physical. For example, a physical constraint could be the capacity of a piece of equipment, limited space, or clutter. A non-physical constraint might include a company policy, negative attitudes of employees, or low product demand.

What is Your Throughput?

Bottlenecks in your business determine the speed at which you get things done—the throughput. These system-busters set the pace for the whole company, and if not addressed, they will not only slow sales, cash flow, and profit, but they can bring your business to its knees.

In my experience, insufficient sales are often the major constraint on the throughput of many small businesses. No matter how efficient the operation, without a steady flow of sales into the pipeline, the output is always disappointing.

Remember: The key is not just to remove a bottleneck in the step of a particular system or process, but to elevate the performance of any core business process that constrains the throughput of the entire company (e.g. Your lead-generation or lead-follow-up system is not producing enough sales; a lagging production system causes longer lead-times and slower sales throughput).

Can People Be Bottlenecks?

We all know a bottleneck when we encounter it. Ask any employee and they will quickly point them out. Sometimes we even feel frustrated with a person we think is the bottleneck. However, look for problems within the system or process before you blame people. More often than not, the person will perform better once YOU improve the business system. If the person is still not a good fit for the job, make a change.

What’s Holding You Back?

Now, consider your business goals, and ask yourself, “What is holding us back from achieving some of these goals? What are the obstacles or bottlenecks in our business systems and processes?  How can we increase sales throughput?”

A little attention to eliminating bottlenecks can pay big dividends. Open your lanes of traffic and watch sales and profit accelerate!

*****Special Alert: My Retirement is Your Gain*****

To give back to the entrepreneurial community, I HAVE DECIDED TO GIVE AWAY MY VALUABLE SYSTEMS-BUILDING SOFTWARE, ecOURSE, AND OTHER INFORMATION ABSOLUTELY FREE. By filling out the form on this page, you will go directly to a download page. This is not hype. There is no catch. You will receive a software product and a “college equivalent” eCourse on how to develop effective business systems and processes. Customers have been paying for this software and eCourse for fourteen years (see What Cutomers Are Saying).

I will show you how to eliminate business frustrations and make more money by creating remarkable systems and processes that boost customer loyalty, profitability and growth. The application of these strategies has proven to be of great worth for owners of many small and mid-size businesses. Put me to the test!

You will learn the following, and much more:

  • How to become a Systems Thinker and raise your business I.Q. by 80 points—OVERNIGHT.
  • What six elements are found in every great business system.
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  • Why good systems and processes are the essential ingredient to start, grow, fix or franchise (replicate) your business.

You have nothing to lose and everything to gain. I will not be trying to sell you because you are getting everything for FREE, much more than I have described here. I won’t be contacting you; however, you can contact me for help with the software or your business at any time. Please browse around my website. If you have any questions, email me, Ron Carroll, at

I hope you enjoy and benefit from this FREE offer. It was a labor of love for me to develop. Becoming a Systems Thinker and using the Box Theory™ methodology will be one of the best decisions you have ever made.

I’ll be cheering you on from my quiet fishing hole in the mountains of Utah.

I want to learn how to create remarkable business systems …

Just Retired
Gone Fishing
Your Lucky Day

It's time for me to focus on other things. Many hours and dollars have gone into my software and written materials over the last fourteen years. Now it's time to give back. This is not a gimmick. There is nothing to buy. I give it all to you for free. If you use the software and apply the principles, you can create a remarkable company. See Below. Have fun!

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Michael Gerber, "E-Myth"

Michael Gerber

"Organize around business functions, not people. Build systems within each business function. Let systems run the business and people run the systems. People come and go but the systems remain constant."

W. Edwards Deming, Total Quality Management

W. Edwards Deming

"If you can't describe what you are doing as a process, you don't know what you're doing. . . . 94% of all failure is a result of the system, not people."