Business Systems and Processes.

The Systems Thinker Blog

Business Improvement: Some Ideas that May Disturb Your Thinking!

Occasionally, I like to ponder on the words of people who truly understand the “nuts and bolts” of business operations, and how to get exceptional results. I especially like statements that bring new insights to Systems Thinking. Below I have included a few quotations that might give you a big idea to improve your business.

Keep It Simple - Einstein

“The most effective way to improve productivity is to eliminate [unnecessary] work” (Bill Conway, self-made billionaire), and similarly, “There is nothing so useless as doing efficiently that which should not be done at all” (Peter F. Drucker, management consultant and author).

“The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency” (Bill Gates).

“Continuous improvement is not about the things you do well—that’s work. Continuous improvement is about removing the things that get in the way of your work. The headaches, the things that slow you down, that’s what continuous improvement is all about” (Bruce Hamilton, continuous improvement educator).

“Where there is no standard, there can be no improvement. For these reasons, standards are the basis for both maintenance and improvement” (Masaaki Imai, father of continuous improvement).

“Four goals of improvement: 1) make things easier 2) better 3) faster and 4) cheaper” (Shigeo Shingo, pioneer of Lean Thinking).

“There are two reasons why we change. We learn enough that we want to, or we hurt enough that we have to” (Shigeo Shingo).

“A relentless barrage of ‘why’s’ (see 5-Whys Analysis) is the best way to prepare your mind to pierce the clouded veil of thinking caused by the status quo.  Use it often” (Shigeo Shingo).

“You are surrounded by simple, obvious solutions that can dramatically increase your income, power, influence and success. The problem is, you just don’t see them” (Jay Abraham, marketing consultant; …unless you’re a Systems Thinker – Ron Carroll).

“The man who will use his skill and constructive imagination to see how much he can give for a dollar, instead of how little he can give for a dollar, is bound to succeed” (Henry Ford).

“Failure is only the opportunity to begin again more intelligently” (Henry Ford).

“If management is not removing the obstacle, management is the obstacle!” (Author unknown).

“If your business depends on you, you don’t own a business—you have a job! The business owner should be devoted to business development, not doing business” (Michael Gerber, E-Myth Revisited).

“Customers always seek the ‘best deal.’ They reward companies that serve them best and allow the others to fail. It is how the customer feels about your business as a whole that matters most. Everything about your business—advertising, cleanliness, return merchandise policy, courtesy and knowledge of employees, product selection, price, location, delivery time, and so forth—is what they are choosing. Your entire business is your product and it must shine throughout. When it does, YOU become the “best deal!” (Ron Carroll)

“Real waste lurks in places that don’t look like waste” (Shigeo Shingo).

“One thing you can’t recycle is wasted time” (Taiichi Ohno, considered the father of Lean Manufacturing).

“Tell me and I will forget, show me and I may remember, involve me and I will understand” (Chinese Proverb).

“Reward those who Do, Train those who Can’t, Replace those who Won’t” (Henn’s Creed).

“In God we trust. All others, bring data” (W. Edwards Deming, Total Quality Management), and similarly, “Without data, it’s just an opinion!” (Author unknown)

One good idea—IMPLEMENTED—could soon put more money in your pocket! Which idea above can you leverage for greater success?

You can read some other thought-provoking statements about business systems and processes at

*****Special Alert: My Retirement is Your Gain*****

To give back to the entrepreneurial community, I HAVE DECIDED TO GIVE AWAY MY VALUABLE SYSTEMS-BUILDING SOFTWARE, ecOURSE, AND OTHER INFORMATION ABSOLUTELY FREE. By filling out the form on this page, you will go directly to a download page. This is not hype. There is no catch. You will receive a software product and a “college equivalent” eCourse on how to develop effective business systems and processes. Customers have been paying for this software and eCourse for fourteen years (see What Cutomers Are Saying).

I will show you how to eliminate business frustrations and make more money by creating remarkable systems and processes that boost customer loyalty, profitability and growth. The application of these strategies has proven to be of great worth for owners of many small and mid-size businesses. Put me to the test!

You will learn the following, and much more:

  • How to become a Systems Thinker and raise your business I.Q. by 80 points—OVERNIGHT.
  • What six elements are found in every great business system.
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  • Why good systems and processes are the essential ingredient to start, grow, fix or franchise (replicate) your business.

You have nothing to lose and everything to gain. I will not be trying to sell you because you are getting everything for FREE, much more than I have described here. I won’t be contacting you; however, you can contact me for help with the software or your business at any time. Please browse around my website. If you have any questions, email me, Ron Carroll, at

I hope you enjoy and benefit from this FREE offer. It was a labor of love for me to develop. Becoming a Systems Thinker and using the Box Theory™ methodology will be one of the best decisions you have ever made.

I’ll be cheering you on from my quiet fishing hole in the mountains of Utah.

I want to learn how to create remarkable business systems …

Just Retired
Gone Fishing
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It's time for me to focus on other things. Many hours and dollars have gone into my software and written materials over the last fourteen years. Now it's time to give back. This is not a gimmick. There is nothing to buy. I give it all to you for free. If you use the software and apply the principles, you can create a remarkable company. See Below. Have fun!

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Michael Gerber, "E-Myth"

Michael Gerber

"Organize around business functions, not people. Build systems within each business function. Let systems run the business and people run the systems. People come and go but the systems remain constant."

W. Edwards Deming, Total Quality Management

W. Edwards Deming

"If you can't describe what you are doing as a process, you don't know what you're doing. . . . 94% of all failure is a result of the system, not people."