Business Systems and Processes.

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Business Measures: Make Your Business a Game and Keep Score!

Combining great people with great business systems and processes will naturally produce a culture of excellence. When you add the elements of fun and friendly competition—when you turn your core business systems into a game and keep score—you will discover the grand secret for developing a truly remarkable company.

It is fascinating that people will actually pay for the privilege of working hard when they enjoy what they are doing. For example, sports and recreational activities produce levels of energy, enthusiasm, and drive not usually found during the typical business workday. Jobs are often boring, stressful, and unfulfilling. Games are fun, engaging, and rewarding.

Many people don’t like the drudgery of routine work. However, they do like to play and compete. So, isn’t it time for your workers to start having some fun!

Making it a Game

Let’s compare business to the game of football. The coaches (managers) must first have a vision of how to play and win games. They find talented players and assemble a skillful team. The coaches study the strengths and weaknesses of the competition. They design a strong game plan and work hard to execute their strategy with precision. (You can create a great game plan with the Organization Blueprint tool of Box Theory™ Software.)

Players (employees) must clearly understand the rules and the field of play (policies and procedures). They should know at all times where they are in relation to the goal and how much time they have to get there. Every play gives the coaches and players feedback on how best to move the ball up the field (leading indicators). Overcoming adversity and opposition produces gritty determination and ever-higher levels of achievement.

The Game of Work

But what do you think would happen if no one kept score? I’ll tell you. The arena would be empty; the sport would die, and no one would care. Scoring and game statistics are what bring out the fans and create million-dollar sports heroes.

Keeping Score

The goal of most major sports is to put points on the board before the clock runs out. The effort and determination to do this is so intense that extraordinary performance and miraculous plays are regular features on the nightly sports news. Scoring is what creates winners, and everyone wants to be a winner, including your employees!

The number of yards generated by a play (system) determines if the play was successful or not. Final game scores reveal whether a team had a good game or not, and if the fans go home jubilant or dejected. Performance statistics predict future player salaries and determine if coaches are rehired.

It’s all about the numbers!

When I was a young man, our family-owned a manufacturing company that produced framed art and decorative accessories. We created scorecards for our production workers, and they received small bonuses each day by exceeding standard performance levels. We were blown away by the increase in output. Financial incentive, achieving personal bests, and competing with one another, dramatically raised morale, and happily boosted our company profit. (Be careful that quality doesn’t suffer.)

Remember: People work harder at play than they do at work! When an organization promotes fun, employees have greater self-esteem, enthusiasm, energy, and team spirit. Their positive attitudes translate to higher productivity, more creativity and innovation, and better customer service.

“Managing by the numbers” can transform teams with poor performance into teams that run efficiently and win games. Measurement is vital to success! (see common business measures)

Make “Fun” a Business Strategy

So, let the kid out and have some fun. Turn your business systems into meaningful games and keep score. Give feedback and praise. Celebrate victories. Reward outstanding performance.

In their book, “Motivating Employees,” Ann Bruce and James Pepitone wrote:

“Top organizations such as Southwest Airlines, Ben & Jerry’s, Starbucks, Disney, Nordstrom, Wal-Mart, and Microsoft use fun as an organizational strategy. These leaders have realized that when employees are having fun, they just perform better.”

Related Article:
Business Leadership: Six Ways to Increase Worker Desire and Capability

*****Special Alert: My Retirement is Your Gain*****

To give back to the entrepreneurial community, I HAVE DECIDED TO GIVE AWAY MY VALUABLE SYSTEMS-BUILDING SOFTWARE, ecOURSE, AND OTHER INFORMATION ABSOLUTELY FREE. By filling out the form on this page, you will go directly to a download page. This is not hype. There is no catch. You will receive a software product and a “college equivalent” eCourse on how to develop effective business systems and processes. Customers have been paying for this software and eCourse for fourteen years (see What Cutomers Are Saying).

I will show you how to eliminate business frustrations and make more money by creating remarkable systems and processes that boost customer loyalty, profitability and growth. The application of these strategies has proven to be of great worth for owners of many small and mid-size businesses. Put me to the test!

You will learn the following, and much more:

  • How to become a Systems Thinker and raise your business I.Q. by 80 points—OVERNIGHT.
  • What six elements are found in every great business system.
  • How you can remove waste and inefficiency, and build a results-driven organization.
  • Why good systems and processes are the essential ingredient to start, grow, fix or franchise (replicate) your business.

You have nothing to lose and everything to gain. I will not be trying to sell you because you are getting everything for FREE, much more than I have described here. I won’t be contacting you; however, you can contact me for help with the software or your business at any time. Please browse around my website. If you have any questions, email me, Ron Carroll, at

I hope you enjoy and benefit from this FREE offer. It was a labor of love for me to develop. Becoming a Systems Thinker and using the Box Theory™ methodology will be one of the best decisions you have ever made.

I’ll be cheering you on from my quiet fishing hole in the mountains of Utah.

I want to learn how to create remarkable business systems …

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It's time for me to focus on other things. Many hours and dollars have gone into my software and written materials over the last fourteen years. Now it's time to give back. This is not a gimmick. There is nothing to buy. I give it all to you for free. If you use the software and apply the principles, you can create a remarkable company. See Below. Have fun!

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Michael Gerber

"Organize around business functions, not people. Build systems within each business function. Let systems run the business and people run the systems. People come and go but the systems remain constant."

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W. Edwards Deming

"If you can't describe what you are doing as a process, you don't know what you're doing. . . . 94% of all failure is a result of the system, not people."