Business Systems and Processes.

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Business Systems Dramatically Reduce Human Error

“Everyone makes mistakes.” We’ve all heard that statement a thousand times, and it is true. We can never eliminate human error. However, this phrase is most often just an excuse. With effective business systems and processes, you can reduce most of the daily human errors that are causing you to lose customers and profit.

Human Error

10 Types of Human Error

Below are ten common mistakes that people make and some suggestions to minimize them in your organization.

  1. Misunderstanding (Teach your written policies and procedures repetitively)
  2. Forgetfulness (Create a checklist or a Poka Yoke)
  3. Wrong identification (Lean 5S: mark, label, color, etc., for easy recognition)
  4. Lack of experience/skill (Improve your hiring or training systems)
  5. Willful ignoring of rules or procedures (Hold people accountable)
  6. Slowness (Remove bottlenecks; create standards of performance; measure results)
  7. Inadvertent or due to sloppiness (Apply an improvement methodology; see eCourse)
  8. Lack of standardization (Reduce and simplify; create procedures, templates, jigs, etc.)
  9. Intentional/sabotage/not caring (Warn or terminate the person immediately)
  10. Surprise (Unexpected, infrequent or random causes are more difficult to eliminate)

Don’t get frustrated with the mistakes people make. You know from Murphy’s Law that if something can go wrong, it will. Instead, realize that frequent or repetitive mistakes are the symptoms of poor systems or processes that you can control. You have the power to make the necessary improvements. If a person chooses not to follow your improved system, find someone who will.

People are the most important component in most business systems. Fit the right person to the job. Make sure they understand the process and are trained to do it properly. Set expectations and goals. Give people frequent feedback regarding their performance. Hold them accountable for results.

You Choose the Level of Human Errors

Remember: The more you strive to make a business system perfect—to eliminate errors and waste—the more difficult the task and the more money it costs. The good news is that you get to decide how many errors you can or will tolerate.

The airlines expect one bag in every 150 bags they handle to get lost. That’s why they put a baggage claim office at each airport. Airline managers have calculated that the cost of a near-perfect baggage handling system is too expensive, and the public will tolerate an “occasional” lost bag. They choose to accept this level of error in their process.

Your customers, your financial reports, or your gut will tell you when people are making too many mistakes, and when it’s time to pay the price of improvement.

Review the ten common mistakes again. Pick one that is currently frustrating you or your customers. Now, go change the business system that is causing it.

*****Special Alert: My Retirement is Your Gain*****

To give back to the entrepreneurial community, I HAVE DECIDED TO GIVE AWAY MY VALUABLE SYSTEMS-BUILDING SOFTWARE, ecOURSE, AND OTHER INFORMATION ABSOLUTELY FREE. By filling out the form on this page, you will go directly to a download page. This is not hype. There is no catch. You will receive a software product and a “college equivalent” eCourse on how to develop effective business systems and processes. Customers have been paying for this software and eCourse for fourteen years (see What Cutomers Are Saying).

I will show you how to eliminate business frustrations and make more money by creating remarkable systems and processes that boost customer loyalty, profitability and growth. The application of these strategies has proven to be of great worth for owners of many small and mid-size businesses. Put me to the test!

You will learn the following, and much more:

  • How to become a Systems Thinker and raise your business I.Q. by 80 points—OVERNIGHT.
  • What six elements are found in every great business system.
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You have nothing to lose and everything to gain. I will not be trying to sell you because you are getting everything for FREE, much more than I have described here. I won’t be contacting you; however, you can contact me for help with the software or your business at any time. Please browse around my website. If you have any questions, email me, Ron Carroll, at

I hope you enjoy and benefit from this FREE offer. It was a labor of love for me to develop. Becoming a Systems Thinker and using the Box Theory™ methodology will be one of the best decisions you have ever made.

I’ll be cheering you on from my quiet fishing hole in the mountains of Utah.

I want to learn how to create remarkable business systems …

Just Retired
Gone Fishing
Your Lucky Day

It's time for me to focus on other things. Many hours and dollars have gone into my software and written materials over the last fourteen years. Now it's time to give back. This is not a gimmick. There is nothing to buy. I give it all to you for free. If you use the software and apply the principles, you can create a remarkable company. See Below. Have fun!

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Michael Gerber, "E-Myth"

Michael Gerber

"Organize around business functions, not people. Build systems within each business function. Let systems run the business and people run the systems. People come and go but the systems remain constant."

W. Edwards Deming, Total Quality Management

W. Edwards Deming

"If you can't describe what you are doing as a process, you don't know what you're doing. . . . 94% of all failure is a result of the system, not people."