Business Systems and Processes.

The Systems Thinker Blog

Business Systems vs. Government Bureaucracy – No Contest!

I don’t think the U.S. Government will ever compete with the private industry’s ability to provide services efficiently and that delight customers. Only 17% of members of the U.S. House of Representatives have a business or private sector background (compared to 61% in Canada). However, members with a background in politics are a whopping 71% (compared to 9% in Canada). “Perhaps this explains why Canada’s economic policies have been far superior to U.S. policies in recent years” (CATO Institute).

Most politicians have never had to “put it all on the line” or “fight for their lives”—financially speaking—to create a consistently well-run and profitable organization.

On the other hand, most business owners go to work every day thinking about how to reduce costs and improve results. They know that if they don’t, no one is going to bail them out. They can’t print money, and they can’t raise taxes. They must execute their business plan with precision to stay in the game. The daily discipline pushes them to be their best.

Cutting Costs

Government-run health care—or government-run anything—is filled with waste and inefficiency, not so much because people are incompetent or don’t care, but because they don’t have the knowledge, skill-set, and incentive to do things in the most effective way. Government is a bloated bureaucracy of tangled systems and processes driven by special-interest groups and seemingly unlimited resources. I am sorry to say that getting smaller, leaner, and more efficient is not a goal of government. Consider this example:

The U.S. Post Office loses billions of dollars every year delivering mail and packages. When the Postal Service—or any other federal program—has financial problems, the government solution is to raise prices, subsidize with more taxpayer money, or just add deficits to the national debt for someone else to pay later. Cutting costs, what’s that?

United Postal Service Truck

Now, look at United Parcel Service (UPS).

“Not so long ago, UPS drivers worked off maps, 3-x-5 note cards, and their own memory to figure out the best way to run their routes. That changed in 2005 when UPS began to implement a $600 million route optimization system that each evening maps out the next day’s schedule for the majority of its 56,000 drivers. So sophisticated is the software that it designs each route to minimize the number of left turns, thus reducing the time and gas that drivers waste idling at stoplights.

United Parcel Service Truck


“UPS trucks drove 2.5 billion miles last year, but the company says its package flow technology combined with right-turn routes saved 28,541,472 miles and three million gallons of fuel. The company puts almost 92,000 trucks on the road every day. But without its efficiency and right-turn routes, it would have to send out an additional 1,100 trucks. It’s not that trucks never turn left, but they’re always looking for ways to avoid it” (

Give the Job to Systems Thinkers!

The government is an expert at consuming and spending. Private enterprise, on the other hand, is proficient at innovating and producing. To survive, business owners never stop asking, “How can we improve, cut costs, and create loyal customers?” Like UPS, they are willing to invest their own sweat and money to create more effective business systems and processes—to pay the high price of success, without handouts!

My feelings are this: Give the job of health care—and everything else not allotted to the government by the Constitution—to the people who do it best. Give the job to Systems Thinkers. Let’s keep government small so you—the cost-conscious, ever-improving business owner—can GROW AND PROSPER!

Well-designed and executed business systems and processes are the only real solution to our nation’s financial woes, and perhaps yours as well!

*****Special Alert: My Retirement is Your Gain*****

To give back to the entrepreneurial community, I HAVE DECIDED TO GIVE AWAY MY VALUABLE SYSTEMS-BUILDING SOFTWARE, ecOURSE, AND OTHER INFORMATION ABSOLUTELY FREE. By filling out the form on this page, you will go directly to a download page. This is not hype. There is no catch. You will receive a software product and a “college equivalent” eCourse on how to develop effective business systems and processes. Customers have been paying for this software and eCourse for fourteen years (see What Cutomers Are Saying).

I will show you how to eliminate business frustrations and make more money by creating remarkable systems and processes that boost customer loyalty, profitability and growth. The application of these strategies has proven to be of great worth for owners of many small and mid-size businesses. Put me to the test!

You will learn the following, and much more:

  • How to become a Systems Thinker and raise your business I.Q. by 80 points—OVERNIGHT.
  • What six elements are found in every great business system.
  • How you can remove waste and inefficiency, and build a results-driven organization.
  • Why good systems and processes are the essential ingredient to start, grow, fix or franchise (replicate) your business.

You have nothing to lose and everything to gain. I will not be trying to sell you because you are getting everything for FREE, much more than I have described here. I won’t be contacting you; however, you can contact me for help with the software or your business at any time. Please browse around my website. If you have any questions, email me, Ron Carroll, at

I hope you enjoy and benefit from this FREE offer. It was a labor of love for me to develop. Becoming a Systems Thinker and using the Box Theory™ methodology will be one of the best decisions you have ever made.

I’ll be cheering you on from my quiet fishing hole in the mountains of Utah.

I want to learn how to create remarkable business systems …

Just Retired
Gone Fishing
Your Lucky Day

It's time for me to focus on other things. Many hours and dollars have gone into my software and written materials over the last fourteen years. Now it's time to give back. This is not a gimmick. There is nothing to buy. I give it all to you for free. If you use the software and apply the principles, you can create a remarkable company. See Below. Have fun!

Turn Your Business Into Money-Making Systems!

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Michael Gerber, "E-Myth"

Michael Gerber

"Organize around business functions, not people. Build systems within each business function. Let systems run the business and people run the systems. People come and go but the systems remain constant."

W. Edwards Deming, Total Quality Management

W. Edwards Deming

"If you can't describe what you are doing as a process, you don't know what you're doing. . . . 94% of all failure is a result of the system, not people."