Business Systems and Processes.

The Systems Thinker Blog

Create Effective Business Systems: The Master Skill of the Entrepreneur!

Consider this bold statement: The ability to develop effective business systems and processes is the primary skill to be mastered by the entrepreneur! All business functions—marketing, finance, and operations—fall within the scope of this single skill mastery.

Every business leader in the marketplace teaches the importance of “systems.” Here are just a few:

“In order for any business to succeed, it must first become a system so that the business functions exactly the same way every time down to the last detail” (Rick Harshaw, CEO, y2marketing).

“At its core, a fully functioning business is basically a set of systems and processes” (John Jantsch, “Duct Tape Marketing”).

“All wealth is based upon systems” (Dan Kennedy, author and marketing coach).

…and more.

The Master Skill

Following a business-improvement workshop I conducted, a young entrepreneur remarked, “After eight years of business, I finally understand what I am supposed to do as a business owner.” A light bulb turned on as he realized his primary responsibility is to oversee the creation of business systems and processes—the building blocks of every successful and profitable company.

Just as the doctor is a master of the systems of the human body, the engineer is a master of mechanical or electrical systems, the lawyer is a master of legal systems, and the CPA of financial systems, you and your management team must become the master of your core business systems. It’s that simple!

Running a business is like playing the game of chess. And you can become a Grandmaster within your target market by learning the “Master Skill.”

Business is like chess


The Master Skill, in short, is the ability to create a successful business model with systems and processes that efficiently manage operational details, strengthen customer and employee relationships, and produce financial benefits for owners and stakeholders.

Your job, Mr. or Ms. Business Owner, is to define and put into operation every business process necessary to profitably find and keep customers. By addressing the six essential elements of high-performing business systems—process, components, people, quality, speed, and measurement—you can accomplish this vital objective.

When your business systems—marketing, accounting, customer care, hiring, production, order fulfillment, and many unique to your company, are delivering a predetermined, consistent and desirable outcome, your company will be on the path to lasting success. The true long-term value of your business is in the maturity of its business systems—their ability to steadily produce customer-pleasing and profit-generating results.

There Is No Other Way!

Systems focus attention on the multitude of seemingly trivial, unimportant, and boring details that make up every business. The goal is to do the small things right, every time, over the course of time, without your constant hands-on involvement.

So, I ask you.

  • Does your hiring system get you the best possible people?
  • Does your customer care system consistently help you exceed their expectations?
  • Is your labor force productive and motivated?
  • Does your lead generation system create sufficient sales opportunities?
  • Does your accounting system provide strategic information for business decisions?
  • Have you reduced the waste and inefficiencies of your business processes to the minimum?

Business systems are the solution to your greatest challenges and the means to accomplish your most important objectives!

Mastering this skill is both an art and a science. You have to become a Systems Thinker and apply the laws, principles, and best practices for system development. Dramatic results will naturally follow. You will have a company that runs smoothly, efficiently and profitability. It will attract and keep customers. One day, you will be able to sell your business for top dollar, franchise it, or hire someone to manage it for you.

By the way, while the Master Skill does require your vision, passion and determination, YOU don’t have to do the pick-and-shovel work. Most tasks can easily be done with the right tool and a low-cost assistant—a secretary, a college student, or even one of your kids.

Michael Gerber teaches, “The business owner should be devoted to business development, not doing business.” That is the Master Skill of the Entrepreneur!

Isn’t it time for you to become a Grandmaster!

*****Special Alert: My Retirement is Your Gain*****

To give back to the entrepreneurial community, I HAVE DECIDED TO GIVE AWAY MY VALUABLE SYSTEMS-BUILDING SOFTWARE, ecOURSE, AND OTHER INFORMATION ABSOLUTELY FREE. By filling out the form on this page, you will go directly to a download page. This is not hype. There is no catch. You will receive a software product and a “college equivalent” eCourse on how to develop effective business systems and processes. Customers have been paying for this software and eCourse for fourteen years (see What Cutomers Are Saying).

I will show you how to eliminate business frustrations and make more money by creating remarkable systems and processes that boost customer loyalty, profitability and growth. The application of these strategies has proven to be of great worth for owners of many small and mid-size businesses. Put me to the test!

You will learn the following, and much more:

  • How to become a Systems Thinker and raise your business I.Q. by 80 points—OVERNIGHT.
  • What six elements are found in every great business system.
  • How you can remove waste and inefficiency, and build a results-driven organization.
  • Why good systems and processes are the essential ingredient to start, grow, fix or franchise (replicate) your business.

You have nothing to lose and everything to gain. I will not be trying to sell you because you are getting everything for FREE, much more than I have described here. I won’t be contacting you; however, you can contact me for help with the software or your business at any time. Please browse around my website. If you have any questions, email me, Ron Carroll, at

I hope you enjoy and benefit from this FREE offer. It was a labor of love for me to develop. Becoming a Systems Thinker and using the Box Theory™ methodology will be one of the best decisions you have ever made.

I’ll be cheering you on from my quiet fishing hole in the mountains of Utah.

I want to learn how to create remarkable business systems …

Just Retired
Gone Fishing
Your Lucky Day

It's time for me to focus on other things. Many hours and dollars have gone into my software and written materials over the last fourteen years. Now it's time to give back. This is not a gimmick. There is nothing to buy. I give it all to you for free. If you use the software and apply the principles, you can create a remarkable company. See Below. Have fun!

Turn Your Business Into Money-Making Systems!

Get Free Information for Creating Better Business Systems and Processes
Welcome to the #1 website for helping owners of small to midsize businesses create customer-pleasing, waste-removing, profit-boosting business systems and processes.

Michael Gerber, "E-Myth"

Michael Gerber

"Organize around business functions, not people. Build systems within each business function. Let systems run the business and people run the systems. People come and go but the systems remain constant."

W. Edwards Deming, Total Quality Management

W. Edwards Deming

"If you can't describe what you are doing as a process, you don't know what you're doing. . . . 94% of all failure is a result of the system, not people."