Business Systems and Processes.

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Customer Service: Best Practices for an Awesome Customer Care System!

Customer service—sometimes referred to as customer care—is one of the most important business processes within your organization. Its purpose is to help customers have a great buying experience so they will come again, refer their friends, and perhaps even become evangelists in the social universe. If you desire outstanding customer service, please read on.

Excellent Customer Service

Two Dimensions of Customer Service

There are two important dimensions of customer service. The personal dimension deals with how service providers interact with customers. Good customer-service workers are cheerful and positive, enjoy working with and for people, and have a knack for putting the customer at “center stage.” They view themselves primarily as human relations professionals.

The procedural dimension of customer service consists of established business systems and processes to deliver products and/or services. As with every good business system, it is important to begin with an understanding of the laws, principles, and best practices that govern the outcome of that system.

For example, to create an exceptional customer-care system, first, consider the four things every customer demands from your business. Add to this the principles and best practices contained in the slide presentation below.

Managing Customer Service

In the following slide presentation, “Managing Customer Service,” you will learn such things as:

  • Five elements of quality service
  • The components of an outstanding service culture
  • Three key skills employees must have to provide quality customer service
  • The six C’s of giving good information to customers
  • How to be a good listener
  • Understanding customer needs and how to address them
  • Four styles of customer behavior you should know how to deal with
  • Responding positively to unhappy customers and service breakdowns

Best Practices for Your Customer Service System

I highly recommend you watch this entire presentation. Show it to your customer-service employees or in a business improvement workshop. Discuss the principles. Then incorporate them into your company’s customer-service system. Soon you will have a customer-care culture of excellence.

*****Special Alert: My Retirement is Your Gain*****

To give back to the entrepreneurial community, I HAVE DECIDED TO GIVE AWAY MY VALUABLE SYSTEMS-BUILDING SOFTWARE, ecOURSE, AND OTHER INFORMATION ABSOLUTELY FREE. By filling out the form on this page, you will go directly to a download page. This is not hype. There is no catch. You will receive a software product and a “college equivalent” eCourse on how to develop effective business systems and processes. Customers have been paying for this software and eCourse for fourteen years (see What Cutomers Are Saying).

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  • How to become a Systems Thinker and raise your business I.Q. by 80 points—OVERNIGHT.
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You have nothing to lose and everything to gain. I will not be trying to sell you because you are getting everything for FREE, much more than I have described here. I won’t be contacting you; however, you can contact me for help with the software or your business at any time. Please browse around my website. If you have any questions, email me, Ron Carroll, at

I hope you enjoy and benefit from this FREE offer. It was a labor of love for me to develop. Becoming a Systems Thinker and using the Box Theory™ methodology will be one of the best decisions you have ever made.

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I want to learn how to create remarkable business systems …

Just Retired
Gone Fishing
Your Lucky Day

It's time for me to focus on other things. Many hours and dollars have gone into my software and written materials over the last fourteen years. Now it's time to give back. This is not a gimmick. There is nothing to buy. I give it all to you for free. If you use the software and apply the principles, you can create a remarkable company. See Below. Have fun!

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Michael Gerber, "E-Myth"

Michael Gerber

"Organize around business functions, not people. Build systems within each business function. Let systems run the business and people run the systems. People come and go but the systems remain constant."

W. Edwards Deming, Total Quality Management

W. Edwards Deming

"If you can't describe what you are doing as a process, you don't know what you're doing. . . . 94% of all failure is a result of the system, not people."