Business Systems and Processes.

The Systems Thinker Blog

Cut Costs with this Simple System!

Little things in your business are robbing you of profit and sending customers to your competition. With one simple idea, you can create happier customers and rid yourself of unnecessary waste.

When I am wearing my “customer hat,” I often get frustrated with the companies I’m trying to do business with. Far too many things go wrong as I engage with their business processes for selling and delivering products or services. The time and rework to get things right is an unnecessary hassle that discourages me from buying again or recommending the company to others.

Wrong Wrong Wrong

Deliveries or services are often late. Parts to assemble are missing. Products are flawed. Merchandise is not properly labeled or priced. Counts are inaccurate. Stores and restrooms are dirty. Clerks are uninformed or untrained, and so on. I remarked to my wife a few years ago that it seemed like 50% of the things we bought had one problem or another. Mistakes cost business owners dearly in lost customers and lost profit, but they are daily occurrences we have all come to accept and expect.

Recently, I threw up my hands in exasperation because Comcast aborted their second attempt to install my home television service—a simple problem they could have avoided with a little better preparation. They will make at least three trips to my house to get the job done—no profit and an unhappy customer. How’s that for a lose-lose proposition? (I eventually switched to Dish TV.)

Nearly every week last summer, my lawn service company cut off sprinkler heads, left the gate open, and didn’t blow the grass clippings from the driveway. I told them of the problems, but the workers were inclined to forget from week to week. So, every year or two I have hired a new company, unfortunately with similar results. The owners of these businesses must wonder why their customers come and go.

The Power of the Checklist

If you are a Systems Thinker, you can put more money in your pocket every year by doing one simple thing—one system improvement. Have workers review and complete a checklist for each customer—the routine items and the special instructions. For example, close the gates—√ check. Blow the grass clippings off the driveway—√ check. Mow around the sprinkler head in the west corner of the backyard—√ check.

Checklists can prevent mistakes in every type of business.

You would be amazed by how many problems are solved, how many things are done right, and how many customers stick around when your workers use a simple checklist to ensure consistent quality. And the power of a checklist doubles when they sign their name and turn it in for review by their supervisor.

Systems Thinkers leverage little things like checklists to produce big results.

A few well-placed checklists can save you a lot of grief and lost profit. Go add some system checklists to your operating procedures right now, and you’ll immediately see things get better.

Oh, and by the way, Box Theory™ Software has a built-in checklist creator, one of its many valuable tools for developing better business systems and processes.

*****Special Alert: My Retirement is Your Gain*****

To give back to the entrepreneurial community, I HAVE DECIDED TO GIVE AWAY MY VALUABLE SYSTEMS-BUILDING SOFTWARE, ecOURSE, AND OTHER INFORMATION ABSOLUTELY FREE. By filling out the form on this page, you will go directly to a download page. This is not hype. There is no catch. You will receive a software product and a “college equivalent” eCourse on how to develop effective business systems and processes. Customers have been paying for this software and eCourse for fourteen years (see What Cutomers Are Saying).

I will show you how to eliminate business frustrations and make more money by creating remarkable systems and processes that boost customer loyalty, profitability and growth. The application of these strategies has proven to be of great worth for owners of many small and mid-size businesses. Put me to the test!

You will learn the following, and much more:

  • How to become a Systems Thinker and raise your business I.Q. by 80 points—OVERNIGHT.
  • What six elements are found in every great business system.
  • How you can remove waste and inefficiency, and build a results-driven organization.
  • Why good systems and processes are the essential ingredient to start, grow, fix or franchise (replicate) your business.

You have nothing to lose and everything to gain. I will not be trying to sell you because you are getting everything for FREE, much more than I have described here. I won’t be contacting you; however, you can contact me for help with the software or your business at any time. Please browse around my website. If you have any questions, email me, Ron Carroll, at

I hope you enjoy and benefit from this FREE offer. It was a labor of love for me to develop. Becoming a Systems Thinker and using the Box Theory™ methodology will be one of the best decisions you have ever made.

I’ll be cheering you on from my quiet fishing hole in the mountains of Utah.

I want to learn how to create remarkable business systems …

Just Retired
Gone Fishing
Your Lucky Day

It's time for me to focus on other things. Many hours and dollars have gone into my software and written materials over the last fourteen years. Now it's time to give back. This is not a gimmick. There is nothing to buy. I give it all to you for free. If you use the software and apply the principles, you can create a remarkable company. See Below. Have fun!

Turn Your Business Into Money-Making Systems!

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Welcome to the #1 website for helping owners of small to midsize businesses create customer-pleasing, waste-removing, profit-boosting business systems and processes.

Michael Gerber, "E-Myth"

Michael Gerber

"Organize around business functions, not people. Build systems within each business function. Let systems run the business and people run the systems. People come and go but the systems remain constant."

W. Edwards Deming, Total Quality Management

W. Edwards Deming

"If you can't describe what you are doing as a process, you don't know what you're doing. . . . 94% of all failure is a result of the system, not people."