Business Systems and Processes.

The Systems Thinker Blog

How Would Others Grade Your Business Systems—”D” or “A”?

Your entire business is made up of systems of one kind or another. That’s how you get things done. However, the quality of your business systems and processes will determine whether your customers love you, whether your employees enjoy and excel at their work, and whether your business rewards you with a generous profit.

So, how might others see your company? Go ahead and grade your business systems using the criteria below.

Business Systems Report Card

Low-Grade Business Systems (Sorry, but these will only earn you a “D”)

  • Undocumented processes, word-of-mouth training (“If it’s not in writing, it’s not a system!” Michael Gerber, E-Myth Revisited)
  • Rudimentary systems invented by workers on the fly
  • Frequent changes to procedures as people come and go
  • Crisis management, “seat-of-the-pants” solutions
  • Tradition—“It’s the way we’ve always done it”
  • Excessive employee discretion—“the enemy of order, standardization and quality” (Theodore Levitt, Marketing For Business Growth, 56)
  • Frequent frustration, lost customers, employee turnover
  • High defects, returns, rework and wasted time
  • How others may see you: disorganized, unreliable, unstable

Medium-Grade Business Systems (Score yourself a “C” or a “B”)

  • Some documented processes with policies, procedures, forms, checklists, etc.
  • “Common sense” and “trial-and-error” solutions to problems
  • Software programs (business systems in a box)
  • Attention to quality control, inspection, audit, approval
  • Fewer than 3% defects, defect removal process, waste management
  • Normally smooth-running business operations
  • How others may see you: organized, credible, professional

High-Grade Business Systems (This is what it takes for an “A” on your core systems)

Culture of Excellence

What kind of business systems and processes do you want from your doctor, accountant, auto mechanic, or home-improvement contractor? You want high-performance systems, right? Well, that’s what your customers want from YOU!

When you focus attention on creating effective business systems, you will build a culture of excellence and enjoy the resulting financial payoff. There is no other way!

*****Special Alert: My Retirement is Your Gain*****

To give back to the entrepreneurial community, I HAVE DECIDED TO GIVE AWAY MY VALUABLE SYSTEMS-BUILDING SOFTWARE, ecOURSE, AND OTHER INFORMATION ABSOLUTELY FREE. By filling out the form on this page, you will go directly to a download page. This is not hype. There is no catch. You will receive a software product and a “college equivalent” eCourse on how to develop effective business systems and processes. Customers have been paying for this software and eCourse for fourteen years (see What Cutomers Are Saying).

I will show you how to eliminate business frustrations and make more money by creating remarkable systems and processes that boost customer loyalty, profitability and growth. The application of these strategies has proven to be of great worth for owners of many small and mid-size businesses. Put me to the test!

You will learn the following, and much more:

  • How to become a Systems Thinker and raise your business I.Q. by 80 points—OVERNIGHT.
  • What six elements are found in every great business system.
  • How you can remove waste and inefficiency, and build a results-driven organization.
  • Why good systems and processes are the essential ingredient to start, grow, fix or franchise (replicate) your business.

You have nothing to lose and everything to gain. I will not be trying to sell you because you are getting everything for FREE, much more than I have described here. I won’t be contacting you; however, you can contact me for help with the software or your business at any time. Please browse around my website. If you have any questions, email me, Ron Carroll, at

I hope you enjoy and benefit from this FREE offer. It was a labor of love for me to develop. Becoming a Systems Thinker and using the Box Theory™ methodology will be one of the best decisions you have ever made.

I’ll be cheering you on from my quiet fishing hole in the mountains of Utah.

I want to learn how to create remarkable business systems …

Just Retired
Gone Fishing
Your Lucky Day

It's time for me to focus on other things. Many hours and dollars have gone into my software and written materials over the last fourteen years. Now it's time to give back. This is not a gimmick. There is nothing to buy. I give it all to you for free. If you use the software and apply the principles, you can create a remarkable company. See Below. Have fun!

Turn Your Business Into Money-Making Systems!

Get Free Information for Creating Better Business Systems and Processes
Welcome to the #1 website for helping owners of small to midsize businesses create customer-pleasing, waste-removing, profit-boosting business systems and processes.

Michael Gerber, "E-Myth"

Michael Gerber

"Organize around business functions, not people. Build systems within each business function. Let systems run the business and people run the systems. People come and go but the systems remain constant."

W. Edwards Deming, Total Quality Management

W. Edwards Deming

"If you can't describe what you are doing as a process, you don't know what you're doing. . . . 94% of all failure is a result of the system, not people."