Business Systems and Processes.

The Systems Thinker Blog

Measuring Your Business Processes Pays Big Dividends!

In 1891, a British scientist named William Thompson, also known as Lord Kelvin, said, “When you can measure what you are speaking about, and express it in numbers, you know something about it. But when you cannot express it in numbers, your knowledge is of a meager and unsatisfactory kind.”

“Managing by the numbers” replaces your gut feelings and opinions with business intelligence. It provides the seeds of solutions to problems and is the basis for making vital and well-informed decisions. You can know the financial impact of a decision before you ever spend a dollar. Good decisions will save or earn you far more than the cost of acquiring data and information. So don’t skimp!

Measurement Drives Process Improvement

Renowned business authority Peter Drucker counsels, “You cannot manage what you cannot measure.” Michael Dell, of Dell Computers, adds, “Anything that can be measured can be improved.”

Consider this: Your business activities are always generating numbers, regardless of whether you pay attention to them. These activities are the daily systems and processes that create sales, deliver products, train employees, service customers, and so forth. An effective accounting system will organize those numbers to produce a wealth of relevant information for you to make important decisions and profitably run your company.

Manage by the Numbers

Your accounting system may tell you to hire a salesperson, and what your new break-even point will become. It may tell you to discontinue an unprofitable product line, buy another piece of equipment or raise product prices, and by how much. You will benefit from knowing the optimum inventory level you should stock, or what sales increase to expect from additional advertising. Numbers are the language of business improvement!

Measurement Drives Accountability

Remember this: The essence of “accounting” is not “counting.” Yes, you should know your sales for the month, your bank balance, or how much money you owe vendors. However, the true purpose of accounting is to create “accountability.” Each of your business systems and processes is accountable for a planned result.

Ask yourself:

  • Is my lead generation system producing the expected number of sales opportunities?
  • Does our quality control system keep waste under 1%?
  • Is my employee incentive system boosting productivity?

Counting, or bookkeeping, is an overhead expense of doing business. However, measurement with accountability is an investment that pays big dividends!

If you are not a numbers person or don’t have a numbers person in your organization, get one now! In this highly competitive world, you have to stay close to the numbers to be successful. Start by measuring your core systems and processes, the ones that help you find and keep customers, and most influence your profitability.

I’m convinced that managing by the numbers is an essential business process with a big payoff! I hope you are too!

*****Special Alert: My Retirement is Your Gain*****

To give back to the entrepreneurial community, I HAVE DECIDED TO GIVE AWAY MY VALUABLE SYSTEMS-BUILDING SOFTWARE, ecOURSE, AND OTHER INFORMATION ABSOLUTELY FREE. By filling out the form on this page, you will go directly to a download page. This is not hype. There is no catch. You will receive a software product and a “college equivalent” eCourse on how to develop effective business systems and processes. Customers have been paying for this software and eCourse for fourteen years (see What Cutomers Are Saying).

I will show you how to eliminate business frustrations and make more money by creating remarkable systems and processes that boost customer loyalty, profitability and growth. The application of these strategies has proven to be of great worth for owners of many small and mid-size businesses. Put me to the test!

You will learn the following, and much more:

  • How to become a Systems Thinker and raise your business I.Q. by 80 points—OVERNIGHT.
  • What six elements are found in every great business system.
  • How you can remove waste and inefficiency, and build a results-driven organization.
  • Why good systems and processes are the essential ingredient to start, grow, fix or franchise (replicate) your business.

You have nothing to lose and everything to gain. I will not be trying to sell you because you are getting everything for FREE, much more than I have described here. I won’t be contacting you; however, you can contact me for help with the software or your business at any time. Please browse around my website. If you have any questions, email me, Ron Carroll, at

I hope you enjoy and benefit from this FREE offer. It was a labor of love for me to develop. Becoming a Systems Thinker and using the Box Theory™ methodology will be one of the best decisions you have ever made.

I’ll be cheering you on from my quiet fishing hole in the mountains of Utah.

I want to learn how to create remarkable business systems …

Just Retired
Gone Fishing
Your Lucky Day

It's time for me to focus on other things. Many hours and dollars have gone into my software and written materials over the last fourteen years. Now it's time to give back. This is not a gimmick. There is nothing to buy. I give it all to you for free. If you use the software and apply the principles, you can create a remarkable company. See Below. Have fun!

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Welcome to the #1 website for helping owners of small to midsize businesses create customer-pleasing, waste-removing, profit-boosting business systems and processes.

Michael Gerber, "E-Myth"

Michael Gerber

"Organize around business functions, not people. Build systems within each business function. Let systems run the business and people run the systems. People come and go but the systems remain constant."

W. Edwards Deming, Total Quality Management

W. Edwards Deming

"If you can't describe what you are doing as a process, you don't know what you're doing. . . . 94% of all failure is a result of the system, not people."