Business Systems and Processes.

The Systems Thinker Blog

Put the Right People into Remarkable Business Systems!

People are your greatest asset! So, if you are frustrated with poor performance, low productivity, sloppy work, excessive mistakes, wasted time, and a variety of other “people” problems, perhaps Michael Gerber, author of E-Myth Revisited, has the answer.

Frustration with Employees

He declared:

“YOU are the problem.
YOU have always been the problem.
YOU will always be the problem,
Until YOU change!”

“Denial ain’t just a river in Egypt,” said Mark Twain.

YOU are the problem because you have failed to put good people into well-designed and effective business systems and processes. When you blame people, you divert attention from the real problem—the faulty business system that YOU are responsible for!

Do Your Business Systems Include These Elements?

People are the most important and expensive component in nearly all business systems and processes. To get the maximum value from your people, place them in the right job within a proven system. As in the systems of football, include the following game-changing elements:

  • Training and Development (e.g., playbooks; whiteboard instruction; weekly practice)
  • Ownership and Accountability (e.g., coach, quarterback, team captains)
  • Teamwork (e.g., offensive team, defensive team, special teams)
  • Goals and Performance Standards (e.g., first downs, points scored, total offensive yards, goal line)
  • Measurement (e.g., first down conversions, percent of completed passes, time of possession)
  • Scoreboards and Feedback (e.g., game scoreboard, yard markers to first down, cheering/booing crowd, media coverage)
  • Schedules and Deadlines (e.g., time in the huddle, time left on the clock, timeouts)
  • Reporting, Evaluation and Team Meetings (e.g., half-time meeting, team meetings during the week, personal meeting with coach)
  • Celebration of Victories, Recognition, and Reward (e.g., end-zone dance, locker-room parties, interviews, press stories, and pictures)
  • Appropriate Compensation (e.g., based upon performance, contribution to the team)

Create a Culture of Discipline

Your business environment has a significant influence on your workforce. Weaker people can become highly productive, and stronger people can lose their edge, depending on your company culture. Recently, a business manager told me he had three individuals with black belts in Six Sigma; however, over time they had become “pink belts.”

culture of discipline, enthusiasm, and excellence really begins to happen when you put the right people in remarkable business systems—a magical combination.

Jim Collins, in his book Good to Great, sums it up best:

“A culture of discipline involves a duality. On the one hand it requires people who adhere to a consistent system; yet, on the other hand, it gives people the freedom and responsibility within the framework of that system.”

If you want a highly motivated and productive workforce, begin by creating measurable business systems and processes. Processes create habits, and habits drive culture. Most of your employees naturally want to do a good job. By creating a results-driven culture, they will perform at their best, even when you’re not around.

Of course, there are occasionally people who will not meet your standards. However, if you have more than your share of these employees, take a look at the effectiveness of your hiring system or your training system. I guarantee that an under-performing system is responsible for every one of your business problems.

So, don’t blame people anymore. Instead, elevate your business systems and processes by getting my free report below, “Better Systems – Better Business,” and 10-Day Mini-Course, “Fast Start to Systems Thinking.”

*****Special Alert: My Retirement is Your Gain*****

To give back to the entrepreneurial community, I HAVE DECIDED TO GIVE AWAY MY VALUABLE SYSTEMS-BUILDING SOFTWARE, ecOURSE, AND OTHER INFORMATION ABSOLUTELY FREE. By filling out the form on this page, you will go directly to a download page. This is not hype. There is no catch. You will receive a software product and a “college equivalent” eCourse on how to develop effective business systems and processes. Customers have been paying for this software and eCourse for fourteen years (see What Cutomers Are Saying).

I will show you how to eliminate business frustrations and make more money by creating remarkable systems and processes that boost customer loyalty, profitability and growth. The application of these strategies has proven to be of great worth for owners of many small and mid-size businesses. Put me to the test!

You will learn the following, and much more:

  • How to become a Systems Thinker and raise your business I.Q. by 80 points—OVERNIGHT.
  • What six elements are found in every great business system.
  • How you can remove waste and inefficiency, and build a results-driven organization.
  • Why good systems and processes are the essential ingredient to start, grow, fix or franchise (replicate) your business.

You have nothing to lose and everything to gain. I will not be trying to sell you because you are getting everything for FREE, much more than I have described here. I won’t be contacting you; however, you can contact me for help with the software or your business at any time. Please browse around my website. If you have any questions, email me, Ron Carroll, at

I hope you enjoy and benefit from this FREE offer. It was a labor of love for me to develop. Becoming a Systems Thinker and using the Box Theory™ methodology will be one of the best decisions you have ever made.

I’ll be cheering you on from my quiet fishing hole in the mountains of Utah.

I want to learn how to create remarkable business systems …

Just Retired
Gone Fishing
Your Lucky Day

It's time for me to focus on other things. Many hours and dollars have gone into my software and written materials over the last fourteen years. Now it's time to give back. This is not a gimmick. There is nothing to buy. I give it all to you for free. If you use the software and apply the principles, you can create a remarkable company. See Below. Have fun!

Turn Your Business Into Money-Making Systems!

Get Free Information for Creating Better Business Systems and Processes
Welcome to the #1 website for helping owners of small to midsize businesses create customer-pleasing, waste-removing, profit-boosting business systems and processes.

Michael Gerber, "E-Myth"

Michael Gerber

"Organize around business functions, not people. Build systems within each business function. Let systems run the business and people run the systems. People come and go but the systems remain constant."

W. Edwards Deming, Total Quality Management

W. Edwards Deming

"If you can't describe what you are doing as a process, you don't know what you're doing. . . . 94% of all failure is a result of the system, not people."