Business Systems and Processes.

The Systems Thinker Blog

The Dollars are in the Details!

We are all familiar with the expression, “the devil is in the details.” However, in business, it is also true that “the dollars are in the details.” Your profit at the end of the year is highly dependent on how well you manage the important details within your company.

The Dollars are in the Details

A recent Toyota commercial said, “We care about the details behind the details.” They mean it! For example, a Toyota project manager drove a Sienna Minivan through every state in the USA to learn about the American driver. Among other things, he realized that America is a large place, and families drive long distances. He saw a need to add many more drink holders to the Sienna’s interior. With this kind of attention to detail, the Sienna “transportation system” is now a little better at serving its American customers (from Jeffrey Liker, The Toyota Way).

Every business owner must understand this important principle: Daily attention to small details can make a big difference over time.

Details Determine Destiny

We live in an age when the best companies grow and prosper because they do the little things well, all the time. Owners and managers realize that the success of their company depends upon the effectiveness of their internal systems and processes. And the success of their business processesmarketing, accounting, customer care, hiring, production, inventory management, order fulfillment, and so forth—depends upon the careful management of the seemingly trivial and boring details.

Remember, each customer contact is a moment of truth, a time when a relationship is either made or broken. Customers do business with companies that consistently meet their expectations—that deliver explicitly on their promise. Nothing can be left to chance. Most customers keep a subconscious scorecard on how well YOU handle the details! If frustrated, they shop elsewhere.

Keep in mind that daily improvements to business processes add incrementally to your profit margin. However, the accumulation of these often-subtle innovations can have a dramatic effect on earnings over the course of a year. The financial gains can be enough to rescue an ailing company, or help a good company flourish!

One of our retail customers put planted “mystery shoppers” through their ten checkout registers and was shocked to discover a 1.5% error-rate at checkout—a yearly cost of $150,000. They made a few minor adjustments to the checkout process, and the problems were largely resolved.

Another business owner modified workflow details in her order-fulfillment process and trimmed 10% from labor costs—a $75,000 a year improvement. You can get the same kind of results!

Details Make or Break Business Systems

Opportunities abound to refine the details of your organization, and depending on its size, there can be a lot of money at stake. In addition, the marketplace will not usually tolerate disorganized, seat-of-the-pants operations that are careless with details. If you are not a “detail person,” find one who can help you out!

I know the world is filled with different personality types. And we love people of all kinds. However, when I have surgery, I want a detail-person. When I build a new house, I want a detail-person. When I get my car repaired. . . . Well, you get the idea. When it’s important, we all want a detail person. And so do YOUR customers!

J. Willard Marriott said, “It’s the little things that make the big things possible. Only close attention to the fine details of any operation makes the operation first class.”

One last detail—you are losing money every day you wait, so START TODAY!

*****Special Alert: My Retirement is Your Gain*****

To give back to the entrepreneurial community, I HAVE DECIDED TO GIVE AWAY MY VALUABLE SYSTEMS-BUILDING SOFTWARE, ecOURSE, AND OTHER INFORMATION ABSOLUTELY FREE. By filling out the form on this page, you will go directly to a download page. This is not hype. There is no catch. You will receive a software product and a “college equivalent” eCourse on how to develop effective business systems and processes. Customers have been paying for this software and eCourse for fourteen years (see What Cutomers Are Saying).

I will show you how to eliminate business frustrations and make more money by creating remarkable systems and processes that boost customer loyalty, profitability and growth. The application of these strategies has proven to be of great worth for owners of many small and mid-size businesses. Put me to the test!

You will learn the following, and much more:

  • How to become a Systems Thinker and raise your business I.Q. by 80 points—OVERNIGHT.
  • What six elements are found in every great business system.
  • How you can remove waste and inefficiency, and build a results-driven organization.
  • Why good systems and processes are the essential ingredient to start, grow, fix or franchise (replicate) your business.

You have nothing to lose and everything to gain. I will not be trying to sell you because you are getting everything for FREE, much more than I have described here. I won’t be contacting you; however, you can contact me for help with the software or your business at any time. Please browse around my website. If you have any questions, email me, Ron Carroll, at

I hope you enjoy and benefit from this FREE offer. It was a labor of love for me to develop. Becoming a Systems Thinker and using the Box Theory™ methodology will be one of the best decisions you have ever made.

I’ll be cheering you on from my quiet fishing hole in the mountains of Utah.

I want to learn how to create remarkable business systems …

Just Retired
Gone Fishing
Your Lucky Day

It's time for me to focus on other things. Many hours and dollars have gone into my software and written materials over the last fourteen years. Now it's time to give back. This is not a gimmick. There is nothing to buy. I give it all to you for free. If you use the software and apply the principles, you can create a remarkable company. See Below. Have fun!

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Michael Gerber, "E-Myth"

Michael Gerber

"Organize around business functions, not people. Build systems within each business function. Let systems run the business and people run the systems. People come and go but the systems remain constant."

W. Edwards Deming, Total Quality Management

W. Edwards Deming

"If you can't describe what you are doing as a process, you don't know what you're doing. . . . 94% of all failure is a result of the system, not people."