The reason I am so obsessed with business systems is that they are rooted in truth and natural law. Any seeker of truth eventually discovers that systems are the building blocks of the universe. Your business success also depends upon application of the same proven principles and unwavering laws. There is no other way!
When I talk about business systems, however, I sometimes get a little carried away using words like continuous improvement, quality, and efficiency, voice of the customer, break-even point, or key performance indicators. These related principles are also important and quite fascinating, but please don’t think I am only speaking to larger companies, those with manufacturing or production processes.
If your business has people, products, and processes—organized to profitably find and keep customers—I am talking to YOU.
Are You a System Thinker?
Every business—every organization—is made up of systems and processes. Some business systems are simple while others are more complex. Some are critical to your survival while others are of secondary importance. Systems are at work in the office, on the Internet, in nonprofit organizations, manufacturing, distribution, construction, retail, medical and social services, government, education, and so forth. You find systems in product and service companies of every kind, large or small, in every language, and in all parts of the world.
Believe me, your business is no exception. It consists of a network of interdependent and interrelated systems and processes. Whether you realize it or not, your business systems—good or bad—are determining your ability to please customers, grow, and make money.
Systems are simply a means of getting work done in a steady and predictable way. They produce consistent results even when you’re not around. They increase productivity and decrease costly waste. They elevate customer and employee satisfaction. Done right, they can dramatically improve profit, cash flow, and business growth. Effective systems and processes are the greatest asset of your business, and they pay for themselves many times over. They are the only means to create an organization of excellence with the power to survive our world’s increasing economic storms.
Do you think your business is the exception? Not a chance. Do you believe you already have good business systems? Possibly, but I doubt it, and there is always room for improvement. Do you understand Systems Thinking? Few do.
Are You a Seeker of Truth?
It is an interesting phenomenon of human nature that people do not readily accept truth when presented to them. However, many are drawn to hype, get-rich-quick schemes, charismatic personalities, quickie solutions, and instant gratification.
On the other hand, pursuing truth, and its application to business, requires study, hard work, patience, sacrifice, and pig-headed determination to rise above disappointments and setbacks. Rocky Balboa said, “It ain’t how hard you hit; it’s about how hard you can get hit, and keep moving forward.” Systems Thinking is the discipline of winners, those who persevere with steady incremental progress until they have built something remarkable.
If you are interested in “engineering” a business that will stand the test of time—one you can eventually sell, replicate, or have someone manage for you—then join our growing group of Systems Thinkers who understand the Master Skill of applying correct principles to create a truly exceptional company.
If you are not a believer yet, it is only a matter of time before you discover, “There is no other way!” So, take the next step below.