Business Systems and Processes.

The Systems Thinker Blog

The UPSIDE of Having Lousy Business Systems and Processes!

I confess, your company does not really need to have great business systems and processes. The truth is, most organizations don’t—and they get by (for a while). Some owners and managers are believers but don’t seem to get around to it. Still, others find the whole topic of business systems boring just to think about. (It pains me.)

Upside DownSo, today I’ve decided to write about the UPSIDE of holding onto your rudimentary, undocumented, half-baked, ever-changing, mistake-ridden, inefficient, frustrating, profit-stealing, seat-of-the-pants business systems and processes. You know… the ones that are sputtering along every day just keeping your company out of the boneyard, or at best, preventing you from becoming remarkably prosperous. Yeah, those are the business systems I’m talkin’ about!

Reasons to Celebrate

Well, cheer up! I now present you with twelve compelling reasons to celebrate the UPSIDE of having low-grade business systems and processes.

  1. The UPSIDE of not squeezing the maximum profit out of your business is that you will have fewer taxes to pay.
  2. The UPSIDE of not meeting customer expectations is more opportunities to get to know them up-close and personal.
  3. The UPSIDE of inefficiency and low productivity is that you will need more employees to get the work done, thus adding jobs to the economy.
  4. The UPSIDE of owning a business totally dependent on YOU is that you feel needed, irreplaceable, busy, and important.
  5. The UPSIDE of having chronic customer or employee frustration is that they will eventually leave you alone and go somewhere else.
  6. The UPSIDE of having rudimentary business systems invented by workers on-the-fly is that you don’t need to spend much time and money on training.
  7. The UPSIDE of ineffective marketing and sales systems is that you don’t have to deal with so many demanding new customers.
  8. The UPSIDE of having higher operational costs than necessary is that vendors and employees get more of your money, and you will have done your patriotic duty to spread the wealth.
  9. The UPSIDE of excessive mistakes, defects, returns, and repairs is that workers get more practice doing the task, and we all know that practice makes perfect. Upside Bonus: you also have more “seconds” to sell at the always popular discounted prices.
  10. The UPSIDE of not focusing on business and process improvement is that you are spared the brutal facts about what is wrong with your business and holding you back.
  11. The UPSIDE of crisis management is that there is never a dull moment.
  12. The double UPSIDE of not having written policies and procedures is that you don’t get bogged down writing policies and procedures. And you avoid the taskmaster of accountability.

Are You Upside Down?

It turns out, there are so many UPSIDES to having second-rate business systems and processes, I, myself, could be tempted to go back to the old ways.

On the other hand, I’m a sucker for doing things right. I admit it; I like happy customers and employees, making money, and creating a business I can one-day have someone else run.  But that’s just me. I’m probably a little UPSIDE DOWN.

How about you?

*****Special Alert: My Retirement is Your Gain*****

To give back to the entrepreneurial community, I HAVE DECIDED TO GIVE AWAY MY VALUABLE SYSTEMS-BUILDING SOFTWARE, ecOURSE, AND OTHER INFORMATION ABSOLUTELY FREE. By filling out the form on this page, you will go directly to a download page. This is not hype. There is no catch. You will receive a software product and a “college equivalent” eCourse on how to develop effective business systems and processes. Customers have been paying for this software and eCourse for fourteen years (see What Cutomers Are Saying).

I will show you how to eliminate business frustrations and make more money by creating remarkable systems and processes that boost customer loyalty, profitability and growth. The application of these strategies has proven to be of great worth for owners of many small and mid-size businesses. Put me to the test!

You will learn the following, and much more:

  • How to become a Systems Thinker and raise your business I.Q. by 80 points—OVERNIGHT.
  • What six elements are found in every great business system.
  • How you can remove waste and inefficiency, and build a results-driven organization.
  • Why good systems and processes are the essential ingredient to start, grow, fix or franchise (replicate) your business.

You have nothing to lose and everything to gain. I will not be trying to sell you because you are getting everything for FREE, much more than I have described here. I won’t be contacting you; however, you can contact me for help with the software or your business at any time. Please browse around my website. If you have any questions, email me, Ron Carroll, at

I hope you enjoy and benefit from this FREE offer. It was a labor of love for me to develop. Becoming a Systems Thinker and using the Box Theory™ methodology will be one of the best decisions you have ever made.

I’ll be cheering you on from my quiet fishing hole in the mountains of Utah.

I want to learn how to create remarkable business systems …

Just Retired
Gone Fishing
Your Lucky Day

It's time for me to focus on other things. Many hours and dollars have gone into my software and written materials over the last fourteen years. Now it's time to give back. This is not a gimmick. There is nothing to buy. I give it all to you for free. If you use the software and apply the principles, you can create a remarkable company. See Below. Have fun!

Turn Your Business Into Money-Making Systems!

Get Free Information for Creating Better Business Systems and Processes
Welcome to the #1 website for helping owners of small to midsize businesses create customer-pleasing, waste-removing, profit-boosting business systems and processes.

Michael Gerber, "E-Myth"

Michael Gerber

"Organize around business functions, not people. Build systems within each business function. Let systems run the business and people run the systems. People come and go but the systems remain constant."

W. Edwards Deming, Total Quality Management

W. Edwards Deming

"If you can't describe what you are doing as a process, you don't know what you're doing. . . . 94% of all failure is a result of the system, not people."