Business Systems and Processes.

The Systems Thinker Blog

Two Counter-Intuitive Principles for Business Improvement

Things are not always what they seem. In the picture below, do you first see the old woman or the young woman? Can you see both? (Hint: the ear of the young woman is the eye of the old woman.)


In business, sometimes the best solutions—the simplest and least expensive—are not so obvious. We are often counseled to work “smarter instead of harder.” The Systems Thinker does that by seeing through operational illusions to understand things as they really are—to solve business problems in the smartest possible way.

Consider two principles that may seem counter-intuitive, but are important to squeeze the most value out of your business operations.

Improvement Principle #1

“If you need a new process and don’t install it, you pay for it without getting it” (Ken Stork).

If you have a business system or process that is sputtering along, you can be sure there are excessive errors and inefficiencies. Perhaps you also have customer dissatisfaction or even defection. To let the faulty system continue is to suffer an unnecessary loss of profit. If you don’t improve the system now, you’ll eventually lose the money you might have used to install a better one. You will pay the cost of the new and improved system without actually getting it! Every day you wait is taking money out of your pocket.

Improvement Principle #2

You always pay for the “A” employee. The lesser cost of a “C” employee, plus the hidden cost of inferior performance, poor decisions, and costly mistakes, is equal to or greater than the higher cost of the “A” employee. Within the same job description or grade, replace “C” employees with “A” employees to improve system performance and reduce costs.

So, what is an “A” employee? These people have a history of getting results. They aren’t afraid of accountability or score-keeping. They are self-confident and able to apply past successes to new assignments, but they are also teachable and eager to learn. “A” employees will make good things happen in your business, especially when their personal goals are aligned with your company goals. As Jim Collins advises, “Get the right people on the bus and the wrong people off the bus” (“Good to Great”).

Keep these two principles in mind, and remember: Systems Thinkers find ways to save and earn money that many business owners never discover! At what stage of Systems Thinking are you?

*****Special Alert: My Retirement is Your Gain*****

To give back to the entrepreneurial community, I HAVE DECIDED TO GIVE AWAY MY VALUABLE SYSTEMS-BUILDING SOFTWARE, ecOURSE, AND OTHER INFORMATION ABSOLUTELY FREE. By filling out the form on this page, you will go directly to a download page. This is not hype. There is no catch. You will receive a software product and a “college equivalent” eCourse on how to develop effective business systems and processes. Customers have been paying for this software and eCourse for fourteen years (see What Cutomers Are Saying).

I will show you how to eliminate business frustrations and make more money by creating remarkable systems and processes that boost customer loyalty, profitability and growth. The application of these strategies has proven to be of great worth for owners of many small and mid-size businesses. Put me to the test!

You will learn the following, and much more:

  • How to become a Systems Thinker and raise your business I.Q. by 80 points—OVERNIGHT.
  • What six elements are found in every great business system.
  • How you can remove waste and inefficiency, and build a results-driven organization.
  • Why good systems and processes are the essential ingredient to start, grow, fix or franchise (replicate) your business.

You have nothing to lose and everything to gain. I will not be trying to sell you because you are getting everything for FREE, much more than I have described here. I won’t be contacting you; however, you can contact me for help with the software or your business at any time. Please browse around my website. If you have any questions, email me, Ron Carroll, at

I hope you enjoy and benefit from this FREE offer. It was a labor of love for me to develop. Becoming a Systems Thinker and using the Box Theory™ methodology will be one of the best decisions you have ever made.

I’ll be cheering you on from my quiet fishing hole in the mountains of Utah.

I want to learn how to create remarkable business systems …

Just Retired
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It's time for me to focus on other things. Many hours and dollars have gone into my software and written materials over the last fourteen years. Now it's time to give back. This is not a gimmick. There is nothing to buy. I give it all to you for free. If you use the software and apply the principles, you can create a remarkable company. See Below. Have fun!

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Michael Gerber, "E-Myth"

Michael Gerber

"Organize around business functions, not people. Build systems within each business function. Let systems run the business and people run the systems. People come and go but the systems remain constant."

W. Edwards Deming, Total Quality Management

W. Edwards Deming

"If you can't describe what you are doing as a process, you don't know what you're doing. . . . 94% of all failure is a result of the system, not people."