Business Systems and Processes.

The Systems Thinker Blog

Where are Your Business Systems in the Evolutionary Process?

As a small business matures, its systems and processes should also advance through several stages of improvement. Unfortunately, many small-business owners do not understand this evolutionary process and get stuck at the lower more primitive levels.

In his book, Universal Principles of Design, author William Lidwell states that “In order for a [system] design to be successful, it must meet people’s basic needs before it can satisfy higher-level needs.” (This concept comes from Maslow’s Hierarchy of Needswhich describes human motivation.)

High-Performance Systems

Most entrepreneurs begin with basic functioning business systems, often defined in the owner’s head. As the company expands, and people are added, systems and processes need to become more formalized to keep up. Increasing growth, competition, customer expectations, and daily challenges demand that business systems reach ever-higher levels of performance.

The Systems Thinker has an advantage. He or she understands the underlying principles of system development—process, components, people, quality, speed, and measurement. When these fundamental principles are applied, high-performance systems and processes evolve naturally.

Stages of System Evolution

Let’s take a quick look at the five stages of system evolution beginning at the bottom of the pyramid—the lowest need. Think about one of your important business systems.

Stages of Business System Evolution

  1. Functionality – Does your business system—lead generation, customer service, order fulfillment, and so forth—achieve its basic purpose? Rudimentary systems at this level are a good start. However, they are subject to frequent change, errors, waste, frustration, and breakdowns. They are nothing special, certainly no better than your competition (grade your business systems).

  2. Reliability – Is the performance of the system stable and consistent? This is a big improvement. Your process is now smooth-running and predictable. It operates without a lot of supervision. You may even think it is good enough.

  3. Usability – Is the system user-friendly, easy to operate, and forgiving of errors? Now you’ve designed a system that people enjoy working in. You’ve removed complexity, confusion, uncertainty, and even murmuring (see system busters). Employees perform better when they enjoy their work environment.

  4. Proficiency – Does the system empower people to do things not previously possible? Congratulations! You have a high-performance business system that delivers excellent quality and efficiency.  It’s a money-maker. Your company is becoming exceptional!

  5. Innovation – Are your people now free to innovate and improve the business system or process? Is the system team at the top of their game, continually trying to achieve superior results, and better their best? Does this happen even if you’re not around? When enough of your business systems reach this level of performance, you will have a culture of excellence!

Developing effective business systems and processes does not happen overnight; however, you can accelerate the process if you understand the principles that drive improvement. Invest a little time every day in The Zone and push your core business systems and processes to the top of the pyramid.

*****Special Alert: My Retirement is Your Gain*****

To give back to the entrepreneurial community, I HAVE DECIDED TO GIVE AWAY MY VALUABLE SYSTEMS-BUILDING SOFTWARE, ecOURSE, AND OTHER INFORMATION ABSOLUTELY FREE. By filling out the form on this page, you will go directly to a download page. This is not hype. There is no catch. You will receive a software product and a “college equivalent” eCourse on how to develop effective business systems and processes. Customers have been paying for this software and eCourse for fourteen years (see What Cutomers Are Saying).

I will show you how to eliminate business frustrations and make more money by creating remarkable systems and processes that boost customer loyalty, profitability and growth. The application of these strategies has proven to be of great worth for owners of many small and mid-size businesses. Put me to the test!

You will learn the following, and much more:

  • How to become a Systems Thinker and raise your business I.Q. by 80 points—OVERNIGHT.
  • What six elements are found in every great business system.
  • How you can remove waste and inefficiency, and build a results-driven organization.
  • Why good systems and processes are the essential ingredient to start, grow, fix or franchise (replicate) your business.

You have nothing to lose and everything to gain. I will not be trying to sell you because you are getting everything for FREE, much more than I have described here. I won’t be contacting you; however, you can contact me for help with the software or your business at any time. Please browse around my website. If you have any questions, email me, Ron Carroll, at

I hope you enjoy and benefit from this FREE offer. It was a labor of love for me to develop. Becoming a Systems Thinker and using the Box Theory™ methodology will be one of the best decisions you have ever made.

I’ll be cheering you on from my quiet fishing hole in the mountains of Utah.

I want to learn how to create remarkable business systems …

Just Retired
Gone Fishing
Your Lucky Day

It's time for me to focus on other things. Many hours and dollars have gone into my software and written materials over the last fourteen years. Now it's time to give back. This is not a gimmick. There is nothing to buy. I give it all to you for free. If you use the software and apply the principles, you can create a remarkable company. See Below. Have fun!

Turn Your Business Into Money-Making Systems!

Get Free Information for Creating Better Business Systems and Processes
Welcome to the #1 website for helping owners of small to midsize businesses create customer-pleasing, waste-removing, profit-boosting business systems and processes.

Michael Gerber, "E-Myth"

Michael Gerber

"Organize around business functions, not people. Build systems within each business function. Let systems run the business and people run the systems. People come and go but the systems remain constant."

W. Edwards Deming, Total Quality Management

W. Edwards Deming

"If you can't describe what you are doing as a process, you don't know what you're doing. . . . 94% of all failure is a result of the system, not people."